Lead customer experience at TD Canada Trust in Rouyn, Quebec, using banking expertise and team mentorship to deliver thoughtful financial solutions.
As Branch Manager, you will lead a medium-sized team while supporting business results, operational excellence, and lasting customer relationships. You will apply knowledge of investing, credit processes, compliance, and banking solutions. The role includes coaching employees, resolving escalated matters, and executing branch strategies.
Key Responsibilities:
- Mentor employees on advice-giving strategies and One TD solutions
- Understand customer needs and provide appropriate financial solutions
- Resolve escalated customer issues and reported branch matters
- Oversee mutual funds, secured credit,
and compliance administration
- Develop business strategies and communicate results to employees
Requirements:
- Undergraduate degree or more than five years relevant experience
- Completion of BCO and IFIC or CSC Course
- Advanced knowledge of investing and credit processes
- Proficiency with MS Office and internet applications
- Robust communication, negotiation, and problem-solving skills
Bring branch leadership, financial expertise, and customer-focused decision-making to TD Canada Trust in Rouyn, Quebec.