Lead Indochino showroom sales through coaching, KPI accountability, and customer-focused service in a hands-on team leadership role.

The Showroom Team Lead drives daily revenue, sales targets, conversion rates, UPT, and average order value. This role manages appointments and walk-in traffic while guiding Style Guides during customer interactions. You will support floor operations, fittings, alterations, training, and escalated customer concerns. The position also serves as acting sales-floor leader when the Showroom Manager is absent.

Key Responsibilities:

- Lead teams toward daily revenue and metric-based goals
- Coach Style Guides during customer interactions and appointments
- Manage fittings, pinning sessions, and alteration expectations
- Oversee floor workflow, scheduling, opening,



and closing procedures
- Build relationships with high-value clients and resolve concerns

Requirements:

- One-plus years of retail or customer service experience
- Proven ability to meet and exceed sales targets
- Solid leadership, mentorship, interpersonal, and communication skills
- Understanding of menswear, fit, and tailoring processes
- Flexible availability for evenings and weekends

Apply sales leadership, showroom operations, menswear knowledge, and customer experience skills as an Indochino Team Lead.

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📌 Indochino Showroom Sales Team Lead (Calgary)
🏢 Indochino
📍 Calgary