Newcomer Information Referral Specialist

Requisition Number : NEWCO

- Posted : October 19, 2026
- Part-Time

Locations

Showing 1 location

1530 Albion Road YMCA Centre

Work Hours: Must be available to work 20 hours per week

Employment Type: Part Time Hourly Contract up to March 31, 2027 (Existing Vacancy)

Number of Vacancies: 1

Anticipated Start Date: November 16, 2026

Deadline to Apply: October 30, 2026

Be the Spark Join our passionate team and help us to achieve great things in our community

The Newcomer Information Referral Specialist develops and facilitates sessions for newcomers that are relevant to their settlement process and which encourage them to become involved within their new communities. The Specialist is responsible for overseeing community outreach, involvement, program evaluation and reporting.

In this role, you will:

- Recruit and register newcomers; greet with a warm and welcoming approach; assist newcomers to make a smooth transition into Canada.
- Conduct needs assessment and referral; provide members with an orientation to all services available at the YMCA; maintain members’ information.
- Research, collect and organize settlement-related information; ensure information is relevant, accurate and up-to-date.
- Develop and facilitate group information sessions; develop guest speakers’ series.
- Conduct community outreach, building and cultivating relations.
- Work closely with and provides support to the Senior Team in order to achieve quality, fiscal and program targets; participate in program evaluation and follow-up; maintain and submit statistical and progress reports.
- Remain alert to immigration and newcomer trends and report these to the Newcomer Senior
- Understands and supports YMCA philanthropic commitments, connects with families and offers opportunities to give, either financially or their personal time, including participation in special events within the centre and the community.




- Understands the legal responsibilities and moral imperative to report suspected child abuse to Children's Aid Society.
- Other duties as assigned.

You bring:

- University Degree or Community College Diploma on related field or equivalent training/work experience.
- Demonstrated knowledge of settlement services, post secondary education and community information resources.
- Superior presentation, facilitation, and organization skills.
- Proficient with personal computer applications, e.g. Microsoft Office, Microsoft Outlook, and Internet search engines.
- Flexibility regarding work hours including evenings and Saturdays and at different YMCA locations
- Ability to communicate in another language an asset.
- Well-developed interpersonal, and relationship building skills; ability to establish rapport and excellent communication with members, staff and volunteers
- Commitment to diversity, equity, inclusion and building a sense of belonging
- A commitment to uphold robust, safeguarding practices that protect the safety, well-being, inclusion of children and youth
- YMCA Competencies: Accountable, Relationship-Builder, Improvement-Orientated, Team Player & Leader, Equity and Wellbeing Promoter

Why work for the YMCA?

The YMCA of Greater Toronto is a charity that ignites the potential in people, helping them grow, lead, and give back to their communities. We are committed to helping our employees reach their full potential and are recognized as a great place to work. We offer meaningful jobs and the opportunity to make a difference in the lives of individuals and the health of our communities. See what you can expect from the YMCA here .

Joining the Y means contributing to over 170 years of providing opportunities for people to shine through programs and services, such as health and fitness, licensed child care, camps, employment and immigrant services, education and training, and services for youth, families, and seniors. Learn more in our2025–2030 strategic plan, Greater Together ,which outlines how we are focused on building communities where people

📌 Newcomer Information Referral Specialist (Toronto)
🏢 YMCA GTA
📍 Toronto