Position Summary

Make a difference every day at Kelowna General Hospital . We are seeking a Casual Switchboard Operator Clerk to join our dedicated team in Kelowna, B.C. In this significant front-line role, you'll be the first point of contact for patients, visitors, and staff, helping ensure seamless communication across one of the region's busiest healthcare facilities. This position works rotating days, evenings 06:30 to 14:30, 07:30 to 13:30, 08:00 to 16:00, 10:00 to 18:00, 13:30 to 19:30, 14:30 to 22:30. Days of Work: Rotating.

How will we help you grow?

Join our team as a casual employee, where you’ll enjoy variety, gain valuable experience, and have the chance to grow your career. Work hours range from 0 to 37.5 per week, with shifts available on short notice or pre-scheduled to cover leaves. Many of our team members start in casual roles and transition into permanent positions.

- competitive wages
- shift premiums
- employer-paid training
- Employee & Family Assistance Program to support you every step of the way

What Will You Work On?

This position performs a variety of clerical duties associated with operating the switchboard, receiving and registering patients, processing accounts receivable such as:

- Processes calls (internal and external) and establishes communication links.




- Provides information to customers and assists in relaying messages to appropriate source.
- Answers emergency calls and follows established communications procedures in emergency situations such as cardiac arrest, bombs threats and disasters.
- Maintains Physician paging system and after hours physician’s emergency lines as per established protocol.
- Records and organizes data to facilitate the operations of the morgue. Informs appropriate personnel of any unusual circumstances/situations. Arranges transport with funeral homes as required.
- Receives "On-Call" information from physicians and updates data as required. Communicates changes to appropriate individuals needing current, accurate information.
- Receives patent porter requests and dispatches transfers to the patient porter team.
- Maintains confidentiality of classified information and keeps manager informed.
- Performs other related duties as assigned.

Qualfications

Education, Training & Experience:

- Grade 12 plus
- two year's recent, related experience or an equivalent combination of education, training and experience
- Ability to type 45 wpm from a recognized institution, completed within the past 48 months (non-supervised tests not accepted

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📌 Switchboard Operator Clerk (Kelowna)
🏢 Interior Health
📍 Kelowna