Support customers from downtown Toronto using strong communication, listening, and data-entry skills in a professional contact centre environment.

Optima Communications International Inc. seeks a customer service representative for inbound and outbound support. You will explain and maintain accounts, process payments, gather customer information, identify needs, and complete necessary steps. The role requires professionalism, diplomacy, composure, and careful communication across customer interactions.

Key Responsibilities:

- Provide inbound and outbound customer service
- Explain and maintain customer accounts
- Process customer payments accurately
- Gather data and identify specific customer needs
- Support good account standings through necessary steps

Requirements:

- High school diploma
- Strong verbal communication and multitasking skills
- Minimum typing speed of 35 words per minute
- Data entry ability with attention to detail
- Robust listening, interpersonal, and technology skills

Apply customer care, account support, payment processing, and accurate data entry skills with Optima in Toronto.

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📌 Customer Service Representative Toronto
🏢 Optima Communications International
📍 Toronto