Lead Indigo customer programs through coaching, omni-channel execution, and service leadership in a contract customer-facing retail role.

The Customer Experience Leader executes customer priorities and results across the store. This leader uses customer, sales, and omni-channel insights to optimize deployment, while coaching employees and bringing the Indigo Experience and R.E.A.D. model to life. The position supports loyalty initiatives, promotions, customer events, and operational standards.

Key Responsibilities:

- Lead customer experience priorities and team deployment
- Coach employees through feedback, training, and sales rallies
- Execute loyalty, promotional, and customer-facing programs
- Support pickups, returns, order management,



and issue resolution
- Maintain cash handling and customer service standards

Requirements:

- One to three years of leadership experience
- Specialty retail or multi-unit environment experience
- Customer-facing team leadership experience
- Experience with omni-channel programs and retail operations
- Adaptable schedule and ability to lift up to 40 pounds

Bring customer coaching, retail operations, and omni-channel execution skills to Indigo as a Customer Experience Leader.

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📌 Customer Experience Leader Retail (London)
🏢 Indigo
📍 London