Robert Half is partnering with an organization that's looking to add a Patient Service Manager to their growing team. This is a full-time/permanent role on site.

Responsibilities:

- Supervise and guide the Patient Services team to regularly provide outstanding, empathetic, and professional support to patients, referring offices, and other key partners.
- Manage day-to-day operations by overseeing staffing levels, scheduling, task allocation, and workflow effectiveness to meet service goals and operational demands.
- Create, introduce, and uphold service expectations across all communication channels, including phone and email interactions.
- Serve as the main point of escalation for challenging patient issues, complaints, and service recovery matters, ensuring prompt and suitable resolution.
- Review feedback from patients and referring offices to spot patterns, resolve service shortcomings, and introduce enhancements that strengthen the patient experience.
- Maintain the accuracy, organization, and timely communication of information entering and leaving the Patient Services department to support seamless care and efficient workflows.
- Evaluate team performance, operational processes, and staffing needs to uncover ways to increase efficiency, remove obstacles, and maximize available resources.
- Define, track, and present key performance metrics to measure team output, service quality, productivity, patient satisfaction, and operational success.
- Analyze data and performance patterns to determine improvement opportunities, set measurable targets, and carry out plans to achieve results.
- Design and implement strategies that support employee engagement, retention, and team performance while preserving excellent service delivery.
- Recognize opportunities to simplify processes, strengthen information flow, and improve collaboration between Patient Services and other departments.
- Identify and assess emerging technologies, systems,



and tools that can boost call centre performance, improve workflows, enhance information management, and elevate the patient experience.
- Take the lead in, or contribute to, the rollout of new systems, technologies, and process enhancements.
- Partner with Operations, Finance, Human Resources, and other stakeholders to strengthen workflows, reporting, communication, and coordination throughout the organization.

Key Qualifications:

- At least 3–5 years of experience in patient services, contact centre operations, customer support, or healthcare administration, including proven leadership or team management responsibilities.
- Proven ability to enhance customer or patient satisfaction, strengthen team performance, and improve operational effectiveness.
- Hands-on experience developing, tracking, and applying KPIs, performance measures, or operational reporting to support decisions and drive better outcomes.
- Experience introducing new technologies, systems, or process changes to increase efficiency and improve service delivery.
- Experience leveraging AI to support organizational performance and improve results.
- Demonstrated ability to work effectively with multidisciplinary or cross-functional teams to address challenges and improve operations.
- At least 3–5 years of experience in patient services, contact centre operations, customer support, or healthcare administration, including proven leadership or team management responsibilities.
- Proven ability to enhance customer or patient satisfaction, strengthen team performance, and improve operational effectiveness.
- Hands-on experience developing,



tracking, and applying KPIs, performance measures, or operational reporting to support decisions and drive better outcomes.
- Experience introducing new technologies, systems, or process changes to increase efficiency and improve service delivery.
- Experience leveraging AI to support organizational performance and improve results.
- Demonstrated ability to work effectively with multidisciplinary or cross-functional teams to address challenges and improve operations.
- Prior experience in a dental, oral surgery, or medical practice setting is highly preferred.

If this position interests you, please do not hesitate and apply online today!

Job Reference Number: (phone hidden)

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and advantages, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app and get 1-tap apply, notifications of AI-matched jobs, and much more.

This job posting is for a current vacancy with our client.

Our specialized recruiting professionals apply their expertise and utilize our proprietary AI to find you great job matches faster.

Questions? Call your local office at 1.(phone hidden). All applicants applying for Canadian job openings must be authorized to work in Canada.

Only job postings for jobs located in Quebec appear in French.

© 2025 Robert Half. By clicking “Apply,” you’re agreeing to Robert Half’s Terms of Use and Privacy Notice.

📌 Patient Services Manager (Ottawa)
🏢 Robert Half
📍 Ottawa