Remote customer service work in the Greater Vancouver area combines call handling, transaction accuracy, and professional issue resolution.

As a Customer Service Representative with Cubic Transportation Systems, you serve as the primary call center customer contact. You process payments, refunds, and account updates while documenting interactions accurately. You also provide information about products, fare media, programs, and related services.

Key Responsibilities:

- Respond promptly and courteously to incoming customer calls
- Process payments, refunds, and account updates accurately
- Document interactions, transactions, and relevant data
- Troubleshoot inquiries and escalate complex cases when necessary
- Meet call handling, resolution, and accuracy KPIs

Requirements:

- High school diploma or equivalent required
- Previous customer service experience strongly preferred
- Strong communication and problem-solving skills
- Computer systems and data entry proficiency
- Greater Vancouver residence and extended-hours availability

This remote Customer Service Representative role emphasizes accurate transactions, transparent communication, issue resolution, and dependable call center service.

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📌 Remote Call Center Customer Service Representative (Burnaby)
🏢 Cubic
📍 Burnaby