Coordinate mental health referrals and stakeholder communication remotely as an EHN Guardians Care Specialist supporting assigned client caseloads. Guide access to care from inquiry through discharge.
EHN Canada’s Guardians Care Specialist owns the referent experience across inpatient and outpatient mental health services. You will coordinate referrals, admissions, treatment progression, and discharge planning. The work connects clients, referents, clinical teams, site leadership, and Business Development while maintaining service standards, reporting obligations, and contractual commitments.
Key Responsibilities:
- Coordinate inquiries and referrals from assigned partner organizations
- Manage screening, admission planning, and pre-admission activities
- Serve as primary referent contact throughout treatment
- Monitor milestones,
reporting deadlines, and discharge documentation
- Maintain accurate records and conduct file audits
Requirements:
- Bachelor’s degree in a related field preferred
- Experience in healthcare, mental health, or case coordination
- Experience within interdisciplinary healthcare environments
- Proficiency with CRM systems and electronic health records
- Robust communication, organization, and stakeholder engagement skills
Apply relationship management, care coordination, and problem-solving skills to strengthen referent experiences throughout EHN Guardians treatment journeys.