Provide Level 1 technical support from Charlottetown through telephone, email, and IM while using remote support tools in a hybrid setting.
As a full-time Systems Administrator, you will support ProServeIT customers through remote troubleshooting and request management. The work requires communication, networking knowledge, and customer service experience. You will document tickets, provide updates, and connect complex issues to senior resources.
Key Responsibilities:
- Resolve customer technical problems or escalate them appropriately
- Manage requests received through telephone, email, and IM
- Document and track tickets for future reference
- Keep clients updated throughout support requests
- Participate in weekend, after-hours,
and overnight coverage
Requirements:
- Superior written, verbal, and interpersonal communication skills
- Previous customer service experience in a focused setting
- Experience using troubleshooting methodologies and solving problems
- Basic networking knowledge, including TCP/IP and firewalls
- Availability for shifts, weekends, and after-hours work
Apply your troubleshooting, networking, and customer service skills as a Systems Administrator supporting ProServeIT customers remotely.