Customer-focused theatre service demands calm problem-solving, accurate ticketing, and solid communication across evening, weekend, and public-holiday shifts. Support patrons with bespoke assistance when time allows.

This customer-facing position supports ticketing and wider theatre operations for ATG Entertainment. You will resolve customer issues, manage bookings, explain packages, and support sales while coordinating with venue colleagues, producers, and contact centres. The work includes maintaining accurate records, handling payments, and delivering accessible service.

Key Responsibilities:

- Resolve customer issues and initiate corrective action
- Provide package, offer, activity, travel, and hotel information
- Sell tickets, memberships, and retail products accurately




- Facilitate upgrades and maintain regular reporting
- Complete banking procedures and record Box Office takings

Requirements:

- Customer-facing experience, ideally in theatre or hospitality
- Very strong Microsoft Office, Excel, and Teams literacy
- Previous experience using ticketing systems
- Experience working toward sales targets
- Evening, weekend, and public-holiday flexibility

Bring calm communication, proactive issue resolution, ticketing knowledge, and accurate sales administration to ATG Entertainment customer service.

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📌 Theatre Customer Experience Coordinator (Oxford)
🏢 ATG Entertainment
📍 Oxford