## Senior Property ManagerApply:

Mississauga, Ontario:

Full time:

Posted 5 Days Ago:

JR-8517Choose a workplace that empowers your impact.Join a global workplace where employees thrive. One that embraces diversity of thought, expertise and passion. A place where you can personalize your employee journey to be — and deliver — your best.

We are a leading global real estate investor, developer and manager. We combine our capital with our capabilities to create real estate that strengthens economies and communities. By prioritizing people, partnerships and places, we generate meaningful returns for OMERS members, enhance value for our capital partners and create a brighter world for our customers.
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The Senior Property Manager (SPM) provides leadership for key property management functions at Square One Shopping Centre, with particular emphasis on tenant relations, guest services, employee engagement, property administration and business reporting.

Reporting to the Director, the SPM directly leads the Assistant Property Manager, Guest Experience Manager, and the Property Services Coordinator. The role works collaboratively with Operations, Security, Marketing, Leasing, Development, Legal, Finance and other internal partners to align site resources, support corporate initiatives and maintain Square One’s service standards and brand experience.





The SPM is expected to be a visible and responsive leader across the property. In the Director’s absence, the SPM assumes overall leadership of the Centre and acts as Incident Commander in accordance with the Emergency Management Plan.You Will Be Responsible For

Tenant and Stakeholder Relations* Respond to and resolve tenant and guest inquiries regarding property policies, procedures and other issues that may arise.
* Build and maintain strong relationships with internal and external stakeholders, tenants, community partners, and union and non-union employees.
* Manage tenant relationships with a responsive, diplomatic and decisive approach.
* Coordinate and communicate with tenants before, during and after tenant changes, construction projects, property updates and other activities that directly or indirectly affect the Centre.
* Represent Square One through relevant industry associations and community initiatives.Guest Services and Employee Engagement* Provide direction and leadership to the Assistant Property Manager, Guest Experience Manager, and the Property Services Coordinator establishing clear priorities, accountability and alignment with property objectives.
* Lead employee engagement efforts that support a consistent, high-quality service and shopping experience.
* Facilitate and champion property-level hospitality and employee engagement programs to deliver a consistent brand experience throughout the Shopping Centre.




* Ensure guest service initiatives align with property objectives and applicable national programs.
* Act as a liaison among property departments to support a transparent, timely and consistent flow of communication.
* Conduct regular property inspections and follow through on identified issues and opportunities.Property and Office Administration* Oversee property management and office administration activities within the scope of the role, ensuring timely follow-up, accurate documentation and effective service delivery.
* Provide leadership, coaching and mentorship to direct reports and support their professional development.
* Work with the appropriate departments, including Legal and Finance, to respond to and follow up on escalated legal, receivables and documentation matters.
* Coordinate property activities with the Senior Operations Manager and other functional leaders, as required.
* Coordinate financial and administrative matters with the Senior Manager, Portfolio Administration, as required.
* Ensure property communications, tenant resources, invoice administration and related management office functions are completed accurately and efficiently through the appropriate team members.
* In the absence of the Director, assume overall leadership of the Centre and act as Incident Commander in accordance with the Emergency Management Plan.Financial Planning and Reporting* Provide guidance and coordination for multi-year budget preparation and regular forecasting, including sustainable operating budgets and capital plans.
* Alongside the Director, support the accurate preparation, entry and analysis of leasing budgets and quarterly forecasts.
* Collaborate with Leasing to provide property information re

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