Grow Your Career at Brant Community Healthcare System (BCHS)

At BCHS, we are driven by a bold vision: To Lead Beyond Care. As a two-site community hospital system in Brantford and Paris, Ontario, we serve with purpose, passion, and a deep commitment to the people who rely on us.

- Brantford General Hospital – Our acute care hospital offering a full spectrum of inpatient and outpatient services.
- The Willett in Paris – Home to our urgent care centre and transitional care services, supporting patients through every step of their healthcare journey.

With Over 130 Years Of Service, BCHS Is Evolving With a Renewed Focus On Excellence, Collaboration, And Innovation. Our Strategic Priorities Center On Quality Care, Connected Teams, And a Healthy Future For Our Patients, Our People, And Our Community. Our Culture Is Shaped By Our Core Values And Pillars

Core Values:

Be Bold and Courageous | Commit to Excellence | Champion Equity | Be Trustworthy

Four Pillars:

Patient-First | People-Centred | Partnership-Based | Progress-Focused

These values reflect who we are, what we stand for, and how we work together to have influence. Join us in shaping the future of healthcare—right here at BCHS.

Why Choose BCHS?

- Investing in You – Access to a centralized Education Fund, tuition support, and professional development opportunities.
- Flexible Scheduling – Within a standard work week
- Career Growth – Internal job postings, mentorship programs, and leadership development.
- Predictable Work Locations – Stability and consistency in your work environment.
- Collaborative Team Culture – Work alongside skilled professionals in a supportive, interdisciplinary setting.
- Employee Wellness Matters – Peer Support Team, Wellness Committee,



Free, confidential Employee Assistance Program (EAP) for employees and their families.
- Commitment to Safety – Comprehensive safety programs for all
- Competitive Compensation and Perks –– Salaries and benefits designed to align with industry standards, reinforcing our commitment to attracting and retaining top talent. Excellent Pension Plan.
- Diversity & Inclusion – We are actively working to diversify our teams and remove systemic barriers in hiring, retention, and advancement. We track and report on our progress because representation matters. We regularly review our benefits, policies, and programs through an equity lens to meet the needs of our diverse teams. Provide accommodations for religious practices and use trauma-informed policies that support mental wellbeing.
- Recognition & Rewards – Employee appreciation programs and professional recognition opportunities and Corporate Committee
- Community Impact – Make a real difference in patient care and public health every day.
- Choose Civility – Where every interaction matters. Civility and respect shape our workplace, as individuals treat one another—and the communities we serve with dignity, empathy, and cultural awareness. We foster a culture of civility by raising awareness, setting clear expectations,



and continually reviewing our policies and practices to ensure respect is at the core of everything we do.

Position Summary

Reporting to the Director, Quality, Patient Safety & Experience, this position collaborates with clinical and corporate leadership to work on initiatives targeting improvements in healthcare quality, safety, and patient experience.

- Support the development and implementation of unit level quality and utilization improvements
- Support the development and implementation of goals and action plans as outlined in our annual Quality Improvement Plan
- Leading the review of quality-of-care cases including patient safety events and critical incidents
- Resource implementation of key patient experience initiatives
- Coordinate unit level compliance with Accreditation and other Patient Safety Standards
- Analyze and use data to inform decision-making for quality improvement initiatives
- Provide coaching and mentoring on the use of quality improvement strategies at the unit level
- Support of Quality, Patient Safety & Experience departmental projects and corporate QI priorities

Mandatory Qualifications

- Undergraduate Degree in a Regulated Health Discipline/Profession, Business Administration or related field required
- Master’s degree in business administration, Quality & Patient Safety or a related field preferred
- Certification in Patient Safety or completion of a Project Management Program considered an asset
- 3-5 years experience in a hospital or healthcare setting
- Strong organizational, time management, and interpersonal skills
- Ability to work independently and collaboratively across all levels of the organization
- Criminal

📌 Quality and Patient Safety Consultant (Brantford)
🏢 Brant Community Healthcare System
📍 Brantford