Lead Ricoh site operations through workflow coordination and staff supervision while supporting daily customer service and document production activities.

The Site Leader supervises day-to-day operations and staff at a specified location. This hands-on leader may run shifts independently while functioning primarily as a document specialist or operations worker. Responsibilities include training, staffing activities, reporting, scheduling, payroll accuracy, and customer communication.

Key Responsibilities:

- Manage effective implementation of Ricoh Service Excellence
- Supervise staff, workflow, quality, and shift efficiency
- Handle daily formal customer contact
- Train employees on workflow and machine operations
- Complete site reports and month-end management reports

Requirements:

- High School Diploma or equivalent work experience
- Three to five years in a mail room or copy centre
- Experience using bindery and related production equipment
- Excellent verbal and written communication skills
- Ability to lift 30 or more pounds

Apply site leadership, document production knowledge, and communication skills to Ricoh’s customer-focused operations.

📌 Ricoh Site Operations Leader (Calgary)
🏢 Ricoh Americas
📍 Calgary