Drive enterprise retention and product adoption at Fable using customer success strategy, usage analysis, and executive relationship management. Work from the Greater Toronto areas within North American time zones. As a Senior Enterprise Customer Success Manager, you will own customer journeys from onboarding through renewal. You will help global brands including Walmart, Slack, and Shopify embed Fable into product development and accessibility research. Your work connects usage and research outcomes with strategic business priorities. Key Responsibilities:
Own adoption and sustained usage across enterprise customer portfolios Build success plans with measurable goals and milestones Analyze engagement to identify barriers and churn risks Lead renewals, forecasts, proposals,
and commercial conversations Cultivate executive sponsorship across accessibility and product leaders Requirements:
Four plus years in Customer Success or similar SaaS roles Three plus years managing enterprise customer relationships Experience supporting renewals and commercial discussions Experience using or experimenting with AI tools Proficiency with CRM and CS platforms such as HubSpot Bring enterprise customer success, renewal management, usage analysis, and accessibility interest to Fable’s mission-driven work.