Company Profile

DHL Global Forwarding is a Freight Forwarding organization that is the expert in global air, ocean and ground Freight Forwarding as well as Customs operations and Compliance. Our passion is to enable international trade utilizing the best teams in the industry. We simplify our customer operations and maximize their opportunities to achieve results.

Reports To: Head of HR

Location: YYZ - Mississauga

DHL Global Forwarding is seeking a strategic and solutions-oriented Human Resources Business Partner to join our team in Mississauga. Acting as a trusted advisor to leaders, this role translates business priorities into practical people strategies and drives execution across talent, organizational effectiveness, employee relations, workforce planning, change and culture. The successful candidate will thrive in a fast-paced environment, independently manage competing priorities, take initiative, use data and AI-enabled tools responsibly, and develop forward-looking solutions that strengthen business performance and the employee experience across the Canadian organization.

Main Tasks & Key Responsibilities

- Serve as a trusted strategic advisor to business leaders, developing a deep understanding of operational priorities, workforce challenges and performance drivers to shape and execute aligned people strategies.
- Proactively identify people, organizational and talent risks; define practical solutions, influence decisions and drive actions through to completion with clear measures of success.
- Lead and prioritize multiple concurrent HR initiatives in a fast-paced environment, exercising sound judgment, ownership and initiative with limited direction.
- Use workforce data, people analytics and business insights to diagnose trends,



develop recommendations and support evidence-based decision-making.
- Champion the responsible adoption of AI and automation within HR by identifying high-value use cases, improving processes and enabling leaders and employees to work more effectively while protecting confidentiality, privacy and human oversight.
- Partner with leaders on organizational design, workforce planning, role clarity, capability requirements and change management to support evolving business needs.
- Drive talent and performance priorities, including talent reviews, succession planning, leadership development, retention and targeted development actions for critical roles and capabilities.
- Coach and challenge leaders on leadership effectiveness, team dynamics, employee engagement, performance, accountability and change, adapting the approach to the business context.
- Lead complex employee relations matters, including investigations, conflict resolution, performance management and workplace concerns, ensuring fair, consistent, timely and well-documented outcomes.
- Translate HR policies, employment requirements and enterprise programs into practical guidance and scalable solutions for leaders and employees.
- Partner across Talent Acquisition, Learning and Development, Total Rewards, Payroll,



HR Operations and other functions to deliver integrated solutions and a consistent employee experience.
- Continuously improve HR processes, tools and service delivery by challenging existing practices, simplifying work and implementing sustainable solutions that create measurable business value.

Minimum Requirements (Education, experience and skills)

- Bachelor's degree in Human Resources, Industrial Relations, Business or a related discipline; CHRP/CHRL designation or equivalent experience is an asset.
- Minimum five (5) years of progressive HR Business Partner experience, with demonstrated success advising leaders and delivering people solutions in a complex, quick-paced organization.
- Strong business acumen and the ability to connect operational and commercial priorities to practical workforce, talent and organizational solutions.
- Demonstrated ability to manage multiple high-priority initiatives, make sound decisions with incomplete information, meet challenging deadlines and maintain momentum without requiring close direction.
- A proactive, solutions-focused mindset, with a track record of anticipating needs, taking initiative, challenging constructively and moving from issue identification to implementation.
- Strong consulting, influencing and coaching skills, including the confidence to challenge leaders, navigate ambiguity and build credibility at all organizational levels.
- Broad HR expertise across employee relations, performance management, talent and succession, leadership development, employee engagement, organizational change and workforce planning.
- Strong analytical capability, including experience using HRIS, people data and business metrics to develop insights, recommendations an

📌 HR Business Partner (Mississauga)
🏢 DHL Global Forwarding
📍 Mississauga