Lead business process improvement for the City of Coquitlam, using business analysis and project management in a versatile hybrid work model.

This senior position supports the Planning & Development Department within the Business & Innovation Division. You will provide analytical leadership, supervise staff, coordinate operational improvements, and strengthen evidence-based decision-making. The work includes process reviews, performance measurement, forecasting, stakeholder engagement, and organizational change.

Key Responsibilities:

- Lead cross-divisional process reviews and improvement initiatives
- Develop business cases, recommendations, work plans, and timelines
- Supervise staff, review deliverables, coach employees, and evaluate performance
- Develop performance measures, validate data, and analyze trends




- Coordinate system improvements, testing, documentation, training, and implementation

Requirements:

- Bachelor’s degree or equivalent education, training, and experience
- At least five years’ progressively responsible business analysis experience
- At least two years’ direct staff supervisory experience
- Knowledge of Lean or Six Sigma and continuous improvement methods
- Valid Class 5 BC Driver’s Licence

Bring senior business analysis, process improvement, staff supervision, and performance measurement expertise to Coquitlam’s municipal services.

📌 Senior Business Process Improvement Lead (Coquitlam)
🏢 City of Coquitlam
📍 Coquitlam