Work Location

Montréal, Quebec, Canada

Hours

35

Line Of Business

TD Insurance

Pay Details

66 800 $/$66,800 - 94 300 $/$94,300 CAD

TD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been designed to allow colleagues to progress through the salary range over time as they progress in their role. The base pay actually offered may vary based upon the candidate's skills and experience, job-related knowledge, geographic location, and other specific business and organizational needs.

As a candidate, you are encouraged to ask compensation related questions and have an open dialogue with your recruiter who can provide you more specific details for this role.

Department Overview

TD Insurance is part of TD Bank Financial Group, one of Canada’s largest financial institutions. TD Insurance helps protect clients from the ‘accidents of life’ with a wide range of products including credit protection, life, health, travel, home and auto insurance. With more than three million clients, TD Insurance authorized products and services are available online, over the phone, and through a network of more than 1,000 TD Canada Trust branches.

In Canada, we have two lines of business, General Insurance and Life and Health. Our General Insurance business is one of the top home and auto insurance groups in Canada and the national leader in group insurance and affinity marketing. Our Life and Health business is the number one provider of critical illness insurance and direct life and health insurance in Canada.

At TD Insurance,



we are committed to fostering an inclusive, accessible environment. With a Canada-wide workforce of over 4,000 employees and offices in Quebec (Laval, Montreal), Ontario (Etobicoke, Toronto, North York, Burlington, and Peterborough), Atlantic Canada (Halifax, Saint John), Calgary and Edmonton, our company is always growing and can help you to grow. TD Insurance offers a stable and dynamic work environment where talent is appreciated and career development is taken seriously. More than just a job, we offer rewarding careers.

About The Role

When customers experience a condominium loss or face a liability claim, the process can involve multiple parties, policies, and complex decisions. As a Claims Advisor III, Condominium and Liability, you will provide clear guidance, thoughtful advice, and dependable support when customers need it most.

You will manage moderately complex condominium and third-party liability claims while supporting Québec customers, condominium syndicates, property managers, third-party insurers, vendors, and internal Claims partners. You will investigate losses, assess coverage and liability, negotiate fair resolutions, and keep customers informed throughout the claims journey.

What You’ll Do

- Guide customers through the claims process with empathy, clarity, and confidence.




- Manage moderately complex residential condominium and third-party liability claims from investigation through resolution.
- Review policy coverage, declarations of co-ownership, supporting documents, estimates, reports, invoices, and other available evidence.
- Coordinate with condominium syndicates, property managers, third-party insurers, claimants, vendors, and specialized internal partners.
- Investigate the circumstances of each loss and make timely, fair, and well-supported coverage and liability decisions.
- Review and respond to third-party demands and subrogation claims.
- Obtain statements, preserve relevant evidence, evaluate damages, and negotiate settlements within your authority.
- Maintain clear and accurate claim documentation, reserves, correspondence, and follow-up activities.
- Identify emerging risks, potential fraud, sensitive customer concerns, or complex matters and elevate them when appropriate.
- Manage your workload to meet customer, service, quality, and productivity commitments.
- Share knowledge, guide colleagues, and contribute to an inclusive, collaborative, and continuously improving team environment.

Required

- Advanced French and English language skills are required
- Valid claims adjuster license issued or recognized by the Autorité des marchés financiers (AMF)
- Four or more years of relevant claims, insurance, investigation, or related experience.
- Experience handling residential property, condominium, casualty, or liability claims.
- Strong investigation, analytical, negotiation, and problem-solving skills.
- Excellent written and verbal communication skills.
- Demonstrated empathy and the ability to explain complex

📌 TD Insurance, Claims Advisor III, Condominium and Liability (Montreal)
🏢 TD
📍 Montreal