Drive enterprise renewals and expansion at Klue by combining customer discovery, commercial fluency, and AI-first platform adoption. Work hybrid from Vancouver, Toronto, or London.
As Senior Customer Success Manager, Enterprise, you own relationships from onboarding through renewal and expansion. You connect customer goals with measurable outcomes, coordinate account teams, and build trust from Champions to executive buyers. Your work turns Klue’s competitive intelligence platform into customer value.
Key Responsibilities:
- Own renewal and expansion forecasts, targets, and commercial outcomes
- Drive AI agent, integration, Curator, and Consumer adoption
- Document quarterly ROI tied to specific Klue outcomes
- Build relationships across economic buyers, Champions, Consumers, and executives
- Lead cross-functional account teams without direct authority
Requirements:
- CSM or commercial experience with direct revenue accountability
- Track record owning and hitting renewal and expansion targets
- Robust discovery, business-case development, and contract-navigation skills
- Experience building trust across customer organizations
- Technical curiosity and active use of AI tools
Bring enterprise customer leadership, commercial judgment, and AI fluency to help Klue customers realize measurable competitive intelligence value.