Position Overview

The Service & Parts Administrator combines service advisor responsibilities with parts management duties, ensuring smooth service operations and efficient parts inventory handling. The ideal candidate will have experience in marine or automotive service, effective communication skills, customer service and a passion for boating.

Customer Interactions

· Provide exceptional friendly and professional customer service to all marina patrons by interacting with them in a personable manner to guarantee a pleasant and secure experience

· Perform office administration tasks, answering emails and phone calls

· Greet customers and assess their service needs for boats and marine equipment

- Assist customers in selecting and purchasing marine parts, accessories, and supplies
- Provide accurate estimates for repairs, maintenance, and service work

· Process any client or supplier returns

· Process customer transactions over the phone with the point-of-sale system

· Receive client payments and process point-of-sale on merchandise and parts

- Keep records of parts sales, returns, and exchanges.

Essential Job Functions

· Continually strive to meet the Hindson Marina standard of customer experience

· Follow, understand, and practice all Marina policies and procedures (i.e., workplace health and safety & HR policies)

- Maintain clear communication between customers and the service team, updating them on service progress and completion timelines

· Maintain a clean, orderly and safe working environment

· Perform accurate cashier reconciliation reports

· Perform daily till balancing and summit to accounts payable

· Update customer key list

Inventory

· Organize and shelve all merchandise





· Manage and rotate stock, create displays, organize and shelve merchandise properly

- Help maintain accurate inventory of parts and place orders as needed to replenish stock
- Receive, inspect, and properly store incoming parts and equipment

· Maintain stocking levels throughout the season

· Conduct accurate inventory cycle counts and reconciliation

- Ensure all necessary parts and materials are available for scheduled repairs
- Accurately process repair orders in a timely manner
- Work with vendors and suppliers to source and order specialized parts

· Perform accurate annual inventory

- Organize and maintain a well-stocked and labeled parts department.
- Maintain updated knowledge of products, industry trends, and methods by attending Trade Shows and Training Programs

· Request assistance or deferring all technical questions to Service Manager

· Perform any other duties that may be required

Job Requirements:

- Minimum 3 years’ experience in a retail marine parts or automotive parts environment
- Knowledge of boats and marine systems is required
- Must be technologically sound in MS Office, Internet and Emails
- Must have Quickbooks or equivalent accounting software experience
- Knowledge of outboard and inboard regular maintenance and service schedules is an asset




- Must be available to work flexible hours during the weekdays and must be able to work on weekends as required
- Valid Pleasure Craft Operators card is an asset

Other Job-Related Soft Skills

- Must possess superior customer service skills
- Must work well as a team and individually
- Must have strong verbal and written communication skills
- Detail-oriented and works with a high degree of accuracy
- Ability to multi-task in a fast-paced environment

Working Conditions:

· Required to move, lift, carry, pull, and place objects weighing less than or equal to 50lbs without assistance

· Stand, sit, or walk for an extended period or for an entire shift

· Reach overhead and below the knees, including bending, twisting and pulling

· Move over sloping, uneven, or slippery surfaces

· Significant exposure to varying weather conditions

· May encounter excessive noise from boat engines and equipment

· Will encounter noxious smells from wastewater, gasoline and diesel fuel

· Will encounter hazardous materials, dangerous or toxic substances and chemicals

Benefits:

· On-site parking

· Uniform provided

· Comprehensive training

· Competitive wages

· PPE provided

· Company events

- NOTE: This job description is not intended to be all-inclusive. Employee may perform other related duties as required to meet the ongoing needs of the organization.

Pay: $22.00-$27.00 per hour

Benefits:

- Casual dress
- On-site parking

Application question(s):

- How many years experience do you have with accounting software?
- How many years automotive or marine parts experience do you have?
- Tell us about your knowledge of boats.

Work Location: In person

📌 Parts and Service Administrator (Nobel)
🏢 Hindson Marina
📍 Nobel