Shop Supervisor

Axiom Equipment Group | Oxbow, SK

With decades of experience in the construction and industrial equipment industries, Axiom Equipment Group delivers innovative power and lighting solutions tailored to your needs. Whether you’re in construction, mining, powerline, or pipeline sectors, we’re here to ensure your success with top-quality equipment and exceptional service.

We’re a tight-knit team that values honesty, hard work, and respect. For us, the client comes first, and your success is our success. Whether it’s solving challenges or delivering next-level equipment, we’re committed to building lasting partnerships that help you thrive.

The Shop Supervisor leads the in-house Shop Team under the direction of the COO in New Jersey to ensure efficient equipment assembly and repairs. The role upholds high standards of workmanship on internal and external equipment and maintains an efficient, clean, and orderly service shop and yard, incorporating Lean/6S concepts to provide superior customer service.

REPORTS TO

COO (Recent Jersey)

DIRECT REPORTS

Shop Technician(s)

Shipping/Receiver

CRITICAL SUCCESS FACTORS ‘WHAT ARE KEY ACCOUNTABILITIES’ and KPI’S – ‘WHAT ARE EXPECTED RESULTS’

Critical Success Factors:

1. Shop Safety

2. NCR’s

3. Efficient assembly and testing of new equipment

4. Advanced troubleshooting of repairs and warranty work on customer owned equipment

- Efficient and accurate reporting and documentation control of all shop work orders, checklists, etc.

Key Performance Indicators (KPI’s):

Key KPI’s:

1. Work safely

2. Maintains a well-organized shop and yard, implementing 6S/Lean concepts to maintain orderly workflow and priority scheduling while adhering to budgets and looking for ways to save the company time and money.

3. Set a clear mission and deploy strategies focused towards the mission of high-quality workmanship on any piece of equipment.

4. Leads and develops all new and revised service procedures, policies, and standards to improve delivery while maintaining an open and transparent process

5. Recruit, mentor and develop shop technicians. Nurture an environment where they can excel through encouragement and empowerment.

6. Communicate and work with shop technicians and suppliers on troubleshooting equipment repairs so they can be completed in a timely fashion without hold-ups.

POSITION TASKS – ‘HOW DO I ACCOMPLISH MY ROLE”





Work closely with the Orders & Logistics Administrator on an ongoing basis to ensure equipment and orders are ready for shipping.

Complete and record all non-conformance reports (NCRs) as they arise and forward them to the Product Manager within 24 hours.

Work daily with the Procurement Supervisor and Orders & Logistics Administrator to ensure all new equipment entered in Goldfinch has proper pick tickets, CSA/UL certification, and other documentation.

Review and approve Shop Technicians’ timecards and submit them to Finance every two weeks on Tuesday before 9:00 a.m.

Conduct a physical walk-around and audit of facilities, inside and out, with the Manager on the second and fourth Friday of each month.

Review training schedules for Shop Technicians with the Manager twice yearly, on the 21st and 22nd days of April and October.

Manage Shop Technicians and Shipping/Receiver on an ongoing basis to maintain production, accuracy, and quality of work.

Implement 5S/Lean initiatives in the workshop and yard on an ongoing basis.

Uphold a high standard of cleanliness and organization in the workshop, yard, and parts room on an ongoing basis.

Provide final sign-off on all work orders, PDIs, pick tickets, and pack slips, checking accuracy and detail as work is completed.

Maintain all tool boards in the workshop on an ongoing basis.

Ensure shutdown and clean-up take place daily at 4:45.

Assist the Orders & Logistics Administrator and Manager on an ongoing basis in keeping Operations SharePoint on the server up to date and well organized.

Sort and archive electronic and paper files twice yearly, on June 1 and December 1.

Remove unnecessary Smartsheets twice yearly, in the third week of June and December.

Complete performance reviews with all direct reports twice yearly, in July and December.

Review all job descriptions, systems, and procedures under the Shop Supervisor’s responsibility annually from June to September.

Review job descriptions for Shop Supervisor, Shop Technician, and Shipping/Receiver annually in the last week of December.





Attend all meetings as scheduled in the Company Calendar.

Add all meetings to the Outlook Calendar annually in the last week of December.

Keep the desk and control room clean and organized daily.

Work daily with the Orders & Logistics Administrator to ensure timely handling of recent equipment sales and thorough completion by Shop Technicians of pick tickets, pack slips, rental agreements, return tickets, and work orders.

Provide backup for the After Sales Service Lead as needed.

Implement and uphold safety throughout the shop, parts room, and yard daily.

Hold and facilitate monthly safety meetings, complete the monthly OH&S; documentation, and file it on the server and in the binders.

Travel to customer sites and other Axiom shop locations as needed.

Participate in training as directed by the Manager, as needed.

REQUIREMENTS

1. 5+ years leading teams of shop technicians and shipping employees in an equipment assembly, testing, and repair shop.

2. High knowledge of troubleshooting and equipment repair.

3. High computer literacy, including proficiency with equipment management software such as Goldfinch and tools such as Microsoft Outlook, SharePoint, and Smartsheet.

4. Excellent customer service abilities.

5. Substantially proven management abilities and techniques.

6. A recognized degree or diploma as a Service Technician preferred.

7. Highly organized with exceptional time management skills.

8. Strong personal management skills to foster and maintain good employee relationships, including managing difficult situations as they arise.

9. Ability to have tough conversations, be firm and assertive, and know when to say yes or no.

10. Ability to recognize when an individual needs to be guided, supported, or challenged.

11. Ability to inspire and motivate others with care and respect.

12. Ability to contribute positively and proactively to corporate values, priorities, and initiatives.

WORK CONDITIONS ‘WHERE DO I PERFORM ROLE’

1. Standard working conditions for an office and shop environment.

2. Occasional travel from time to time

3. While performing the duties of this job, when in the shop or yard environment, employee may be exposed to fumes or airborne particles, moving mechanical parts and vibration. The noise level in the shop and project sites can be loud. PPE is always required.

Work Location: In person

📌 Shop Supervisor (Oxbow)
🏢 Axiom Equipment Group
📍 Oxbow