About Us

OriginElle Fertility Clinic and Women’s Health Centre is seeking a confident, professional and positive individual to join our Ottawa team as a full-time Patient Services Coordinator. You will be stationed at the front desk and will handle our front-line patient interactions, while also supporting the clinical team in coordinating patient care.

Job Summary

The Patient Services Coordinator serves as a welcoming first point of contact for patients and helps keep daily office operations running smoothly. This role supports appointment scheduling, patient check-in, record maintenance, and communication with clinical staff while providing courteous, organized service in a healthcare setting.

This role combines administrative reception with patient coordination. It is ideal for an internationally educated medical graduate who brings strong clinical knowledge and medical terminology. You will work under the direction of licensed clinical staff. This is not a diagnostic or prescribing role, and it does not involve independent medical advice or treatment.

Responsibilities

- Welcome patients, assist, and direct them to the appropriate staff or services.
- Answer and route calls using a multi-line phone system, and respond to routine patient questions.
- Maintain accurate patient information and documentation in electronic medical records.
- Manage physicians’ schedules and templates, and book, confirm and reschedule appointments, including early cycle-monitoring visits, consultations and procedures. Help coordinate changes and follow-up visits.
- Coordinate patient flow between reception, nursing, physicians, ultrasound and the embryology lab.
- Complete new client registrations and enter them correctly in the EMR; keep health card and demographic information up to date. Collect and document patient-provided medical histories and intake information.
- Handle routine front desk and administrative tasks, scan, sort and upload documents to patient files daily,



and organize scanned documents in the appropriate folders.
- Send and receive patient files between OriginElle and other clinics.
- Communicate clearly and professionally with patients, families, and colleagues.
- Help patients understand administrative steps in their treatment plan, and refer clinical questions to licensed staff.
- Accept and process payments, deposits and receipts, and explain fee schedules.
- Perform basic accounting work (QuickBooks) and support insurance and direct-billing paperwork.
- Follow clinic policies and protocols, maintain patient confidentiality under PHIPA, and uphold applicable Health Canada and privacy requirements.
- Participate in staff meetings, case-flow discussions and training sessions.
- Assist with research projects or clinical trials, where applicable.

Requirements

- Medical degree (MD, MBBS or equivalent) from a recognized international medical school.
- Previous front desk, office, or administrative experience preferred.
- Working knowledge of medical terminology, human reproduction and fertility care concepts preferred.
- Solid organization, attention to detail, and communication time-management skills.
- Ability to multitask in a fast-paced setting, handle sensitive information discreetly and provide respectful, patient-focused service.
- Compassionate, patient-focused and detail-oriented, with ease engaging people of all ages, cultures, genders and sexual orientations.
- Excellent spoken and written English ( Bilingualism with French an asset).
- Legally entitled to work in Canada.

Experience

- Experience with eIVF and Medesync, or another electronic medical record system
- Prior experience in a fertility or IVF clinic, gynecology, general practice or a medical office.
- Knowledge of medical terminology preferred. Basic knowledge of accounting and QuickBooks.
- Experience with multi-line phone systems, scanning and fax management.
- Knowledge of OHIP and private insurance billing.

Pay: From $20.00 per hour

Expected hours: 40.0 per week

Benefits:

- Extended health care
- On-site parking
- Paid time off

Work Location: In person

📌 Patient Services Coordinator (Canada)
🏢 Originelle Fertility Clinic and Womens Health Centre
📍 Canada