26-64 Business Partner, Client Development Job Category: Client Education Posted : October 13, 2026 Full-Time This position is accountable for designing and delivering client development solutions that improve client understanding, adoption, and compliance across regulated technologies. As part of the Client Development team, the role shapes end -to -end client journeys by identifying friction points and developing embedded microlearning solutions that provide clear, timely, and actionable guidance. The position combines strategic thinking with hands on content creation to ensure learning is integrated into the flow of work and drives measurable behaviour change.

Status: Regular Full time, Included Reports to: Leader, Client Development As an Business Partner, Client Development ~ This position is accountable for designing and delivering client development solutions that improve client understanding, adoption, and compliance across regulated technologies. Designs client enablement approaches that reduce friction, improve clarity, support successful task completion, and drive business and regulatory outcomes. Leads the development of client guidance and knowledge solutions that translate complex technical and regulatory information into clear, actionable support.

Designs and develops plain language, scenario based, and client focused resources that support understanding and action. Develops and maintains reusable client assets and supports including embedded guidance, checklists, digital resources, walkthroughs, communications content, and knowledge tools. Ensures content and support are accessible, timely, relevant, and aligned to client needs, business priorities, and regulatory requirements.

Microlearning Strategy and Content Development: Leads the development of microlearning solutions that translate complex technical and regulatory information into clear,



actionable guidance. Designs and develops scenario based, plain language learning solutions Creates and maintains reusable learning assets. Ensures content is accessible, timely, relevant, and aligned to client needs Embeds learning solutions into digital and communication channels including portal, website, notifications, and campaigns Works with the Market Insight and Engagement Team to co-develop and deliver effective client solutions based on stakeholder and industry feedback.

Collaborates with technical subject matter experts to ensure accuracy and relevance of solutions Partners with Digital Experience to align on integrated solution delivery Engages directly with clients, licensed contractors, certificate holders, industry associations, and external stakeholders to identify pain points, emerging needs, behaviour gaps, and opportunities for improvement across the client journey Represents Client Development in client engagement activities, workshops, working groups, conferences, and industry discussions to gather insights and support organization wide initiatives Provides client perspective and strategic input into organizational initiatives, service changes, and digital experience improvements For our regular employees, we have outstanding benefits that include extended health, dental and disability coverage, access to an employee and family assistance program (EFAP), competitive annual paid vacation entitlements, public service defined benefit pension plan,



generous top-up allowance for new parents, and time-off for caregiving, moving, and adoption leave. Learning & Development We value giving and receiving feedback, as well as encouraging different ways for us to continuously learn as a company. Community & Wellness We recognize and respect each other’s diverse needs.

This includes Wellness Wednesday (meeting free time), flexible paid holidays, a free subscription to the Calm app, and a flexible hybrid work environment focused on connections. Our teams also enjoy giving back to the community, and having fun, whether volunteering in the community, or running together on our Sun Run team. In 2024, Technical Safety BC supported BC Cancer Foundation, Aboriginal Coalition to End Homelessness, Crisis Centre BC, Quest Non-Profit Grocery Markets, A Loving Spoonful, and Greater Vancouver Foodbank.

Employee Resource Groups

We have Employee Resource Groups (ERGs) for Mental Health & Wellness, Indigenous Relations & Reconciliation, and Equity Diversity and Inclusion (EDI) to support initiatives we’re passionate about.

About Technical

Safety BC At Technical Safety BC, we matter to each other. We make decisions based on data and use our expertise to make the safety system equitable for all.

Technical

Safety BC is an independent, self-funded organization that oversees the protected installation and operation of technical systems and equipment across the province. In addition to issuing permits, licenses and certificates, we work with industry to reduce safety risks through assessment, education and outreach, enforcement, and research. We see genius in diversity and are committed to creating an equitable and inclusive workforce.

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📌 26-64 Business Partner, Client Development (Vancouver)
🏢 Technical Safety BC
📍 Vancouver