We are seeking areliable, compassionate, and service‐oriented On‐Site Worker to join ourSupervised Access Program team. The On‐Site Worker plays a critical role in supporting safe, neutral, and child-focused visits and exchanges between children and their families, while ensuring that program guidelines and service agreements are respected. This role is well-suitedfor someone who thrives in a community‐based, client‐focused environment andbrings strong interpersonal skills, sound judgment, and the ability to managesensitive situations with professionalism and empathy.

Location: Ottawa,Office-based.

Immediate Salary: Level3, $48157.76 to $54,102.91 (pro-rated to Hours/Week) Hours of Work: Bi-Weekly Saturday and Sunday, 8:45 am to4:30 PM Job ID: 71-2026 On-Site Worker PNRPT We provide skillful and compassionate support to address mental health, family conflict or violence, and parenting challenges thatfamilies face. Through accessible counselling, support groups, and educationalprograms, families increase their knowledge and skills, adopt healthystrategies, build meaningful connections, and enhance resilience. We serve individuals across the lifespan and within alltypes of family constellations, including children, youth, transitional-agedyouth, adults, seniors, couples, and families.

Our work is grounded in the realneeds of our clients and families, the complex environments they live in, and astrong foundation of clinical and mental health expertise. From Mothercare during the influenza epidemic of 1917, tosupporting families through post-WWII reintegration,



to redefining familytherapy to reflect the diverse realities of "family", FSO-SFO continues toinnovate and evolve in response to the changing needs of our community. As an accredited non-profit charitable organization,FSO-SFO is a trusted pillar of the Ottawa community.

Our team is united by a commitment towell-being, belonging, community, accountability, and client-centered care. The PNRPT On‐SiteWorker is responsible for monitoring and coordinating supervised visitation andexchange services within the Supervised Access Program. This role ensuresvisits are conducted safely, respectfully, and in accordance with programpolicies, while providing support to clients, children, and volunteer visitmonitors.

Monitor and facilitate protected,neutral, and child‐focused supervised visits and exchanges Provide on‐site support andorientation to volunteer visit monitors Review visit observation notesfor accuracy and completeness by the end of the shift Administer client satisfaction oroutcome surveys as directed You are calm,responsible, and respectful in your interactions with children, families, andcolleagues.

Minimum

Grade 12 education, withsome post‐secondary coursework in social services or a related field Knowledge of child‐centered andtrauma‐informed approaches Awareness of domestic violencedynamics and family conflict Basic First Aid (asset) Bilingual (English and French)preferred Proof of legal entitlement towork in Canada Successful Vulnerable SectorCheck prior to first shift Availability to work evenings andweekends We celebrate diversity and are committed to creating an inclusive workplace.

📌 71-2026 PNRPT On-Site Worker - Supervised Access Program (SAP) (Canada)
🏢 Family Services Ottawa
📍 Canada