Love for cultivating high-trust, long-term relationships.

Courage to lead money talks with equity, clarity, and integrity.

Grow client relationships, account revenue, and agency reputation through deep trust, sharp acumen, and strong accountability.

Own the health of your accounts: relationships, revenue, and reputation.

Own the P&L; for your accounts: spot opportunities, forecast revenue, negotiate deals, manage budgets, protect margins, and optimize performance.

Lead strategic planning and set clear direction for account growth.

Be a strategic partner to clients: proactively provide recommendations, account reports, and business reviews.

Partner with Strategy and Creative leadership to translate client objectives into clear briefs, scopes, metrics, and outcomes.

Collaborate with cross-functional teams to deliver impactful results and delightful experiences to clients.

Set and exemplify high standards for account acumen and communication excellence.

Work in a hybrid environment, including travel to see international clients.

Career support system with transparent paths to growth and leadership.

Benefits package (family,



health, wellness, dental, vision, prescription, etc).

Paid time-off (holidays, vacation, sick and wellness days, etc).

Warm office environment with designated desks and a fully stocked kitchen.

And more to support the whole you.

Minimum 8 years of experience in account management and/or client service within the creative, marketing, or advertising agencies.

Minimum 3 years in an account leadership role.

Proven experience managing P&L; and growing complex or enterprise-level accounts.

Outstanding communication skills (written, verbal, presentational, and interpersonal), including with senior stakeholders.

Proficiency with CRM platforms (Salesforce, Hubspot, PipeDrive, or equivalent).

Experience in B2B enterprise marketing and communications.

Experience mentoring and developing account teams for high performance.

Sensibility to recognize creative excellence.

A degree useful to this role (MBA, BBA, Marketing, Advertising, Communications, etc). #

📌 Account Director - Support (Toronto)
🏢 Pixel Dreams
📍 Toronto