Arcadis is the world's leading company delivering sustainable design, engineering, and consultancy solutions for natural and built assets.

We are more than 34,000 people, in over 30 countries, dedicated to improving quality of life.

Account Leader

Software & Internet Industry , you will manage client experience and satisfaction, deliver client growth within the existing portfolio of work, and achieve portfolio margin targets across Software & Internet.

You’ll build long-term relationships and drive account growth with Software & Internet key clients, driving maximum retention and expansion.

Asset/project types that we deliver within Software & Internet include data centers, offices, logistics facilities/warehouses, transportation maintenance facilities, studios, labs, and more.

Drive organic growth within the Software & Internet client portfolio through active oversight of portfolio performance and commercial levers.

Increase share of wallet through existing service offerings for Software & Internet clients.

Be responsible for the Software & Internet client and portfolio workload forecast.

Maintain accurate and timely pipeline hygiene.

Facilitate regular business reviews with Software & Internet clients.

Pursue new commercial models with Software & Internet clients.

Manage client frameworks and Master Services Agreements to understand opportunities for rate card improvement.

Support Services through identification of emerging client needs and opportunities for new or enhanced Service offerings.

Lead the Software & Internet client account team with health,



safety and wellbeing at the forefront.

Actively mentor and guide members of the account team in client relationship building.

Foster an inclusive working environment within the account team.

Demonstrated experience in account management, client management or project leadership within the AEC or related professional services industry.

Proven ability to grow client relationships over time, increasing share of wallet through cross selling, upselling and diversification of Services within existing accounts.

Strong commercial and financial acumen, including understanding of pricing, cost of sales, client NOI and margin, and using these to inform account decisions and actions.

Experience with workload and revenue forecasting, and collaborating with delivery and Services teams to align resources to pipeline and portfolio needs.

Track record of managing client escalations and issues, balancing client needs with commercial and delivery constraints to achieve sustainable solutions.

Strong relationship building skills, with the ability to engage effectively with client stakeholders and internal teams.

Excellent communication, presentation and facilitation skills,



including experience running client reviews and internal portfolio discussions.

Leadership style that empowers Arcadians, promotes accountability and continuous improvement, and supports a healthy, inclusive and high engagement culture aligned to the Arcadis Leadership profile of being curious, driving success and igniting passion.

Degree level education in a relevant field such as business, economics or a related field, or equivalent practical experience.

You’ll do meaningful work, and no matter what role, you’ll be helping to deliver sustainable solutions for a more prosperous planet. Our Commitment to Equality, Diversity, Inclusion & Belonging We are dedicated to a policy of non-discrimination in employment on any basis including race, creed, color, religion, national origin, sex, age, disability, marital status, sexual orientation, gender identity, citizenship status, disability, veteran status, or any other basis prohibited by law.

Arcadis offers benefits for full time and part time positions. These benefits include medical, dental, and vision, EAP, 401K, STD, LTD, AD&D;, life insurance, paid parental leave, reward & recognition program and optional benefits including wellbeing advantages, adoption assistance and tuition reimbursement.

We offer nine paid holidays and 15 days PTO that accrue per year. Actual salaries will vary and are based on several factors, such as experience, education, budget, internal equity, project and location.

The salary range for this position is $159,280 - $ 238,920 CAD.

📌 Account Leader - Software & Internet Clients - Americas Region (Calgary)
🏢 Arcadis
📍 Calgary