Build customer relationships and grow hospitality accounts as an Account Manager with Elis in Acton, using commercial awareness and strong communication. This customer-focused Account Manager role supports a portfolio of hospitality customers. You will manage relationships, protect retention, identify account growth, and act as a trusted Elis partner. The position also involves monitoring performance, analysing trends, and coordinating service delivery.
Key Responsibilities: Manage and develop a portfolio of hospitality customer accounts Act as the main customer contact and build lasting relationships Drive retention through proactive account management Identify growth opportunities and expand service offerings Resolve queries while supporting service delivery and pricing reviews Requirements: Experience in account management, sales, or customer service Solid relationship-building and communication skills Commercial awareness and customer-first approach Microsoft Office confidence and data-handling ability Driving licence essential; hospitality experience beneficial Use relationship management, commercial insight, and service focus to support Elis customers and develop hospitality accounts in Acton.