Location: 75 Green Court, Ajax, ON

Salary: $40,000–$50,000 annually

Job Type: Full-Time, Permanent

Work Location: On-site

Department: Customer Service

Reports To: Business Process Manager

About the Opportunity

Are you organized, proactive, detail-oriented, and passionate about delivering exceptional customer service?

Olympic Wholesale Co. Ltd. is seeking a motivated and dependable Account Specialist – Whole Foods Canada to join our team in a newly created position.

As a grocery distribution partner for Whole Foods Canada, we understand the importance of accuracy, efficiency, strong customer relationships, and exceptional service.

Working closely with the Business Process Manager, you will play an important role in coordinating the daily activities of a major national customer account. From managing orders and customer inquiries to resolving operational challenges and identifying opportunities for improvement, you will help ensure our customers receive the reliable service they expect.

This is more than a traditional customer service role. We are looking for someone who takes ownership, demonstrates initiative, anticipates challenges, and follows through on commitments.

If you enjoy problem-solving, building relationships, and making a meaningful contribution to a growing organization, we want to hear from you.

What We Offer

At Olympic Wholesale, we recognize the importance of supporting our employees both professionally and personally.

Our offerings include

- Dental care
- Extended health care
- Vision care
- Paid time off
- On-site parking
- Discounted or free food
- Comprehensive onboarding and ongoing training
- Mentorship, product education, and professional coaching
- Opportunities to develop valuable account management and operational skills
- A collaborative, team-oriented working environment

Key Responsibilities Account Management & Customer Relations
- Support the day-to-day management of the Whole Foods Canada account.
- Develop and maintain positive professional relationships with customers, suppliers, and internal teams.
- Respond to customer inquiries, concerns, and requests promptly and professionally.
- Coordinate account activities to ensure customer expectations and deadlines are consistently met.
- Monitor customer needs, identify potential concerns, and proactively coordinate solutions.
- Maintain regular communication with the Business Process Manager regarding account activities, priorities, and outstanding issues.

Order Processing & Operational Coordination
- Coordinate and monitor customer orders from receipt through fulfillment.
- Collaborate with purchasing, warehouse, logistics, sales, and customer service departments to ensure efficient order processing.
- Monitor product availability, backorders, delivery schedules, and order discrepancies.
- Investigate and resolve shortages, substitutions, delivery concerns, and other order-related issues.
- Ensure accurate communication of order updates, changes, and customer requirements.
- Follow up on outstanding requests and coordinate timely resolutions.

Product & Account Administration
- Maintain accurate customer account records, product information, and supporting documentation.




- Assist with product setup, pricing information, product changes, and account-specific requirements.
- Coordinate with internal departments and suppliers to ensure product information remains accurate and current.
- Prepare reports, spreadsheets, account summaries, and operational documentation.
- Monitor account activities and assist in tracking key performance indicators.
- Ensure accurate recordkeeping and timely communication of account-related information.

Problem-Solving & Process Improvement
- Identify operational inefficiencies and recommend improvements to existing processes.
- Investigate recurring account challenges and contribute to practical, effective solutions.
- Support the development, documentation, and implementation of improved workflows.
- Take initiative in resolving day-to-day operational concerns while recognizing when management involvement is required.
- Collaborate across departments to improve service delivery, accuracy, and efficiency.

Account Growth & Business Support
- Assist the Business Process Manager with account initiatives, operational planning, and special projects.
- Identify opportunities to strengthen customer satisfaction and operational performance.
- Support initiatives that contribute to account growth and long-term customer relationships.
- Help ensure Olympic Wholesale consistently meets its customer service commitments and business objectives.

Qualifications & Experience

Required Qualifications

- High school diploma or equivalent; post-secondary education is an asset.
- Minimum 1 year of experience in customer service, account coordination, administration, order processing, or a related field.
- Solid organizational and time-management skills.
- Excellent written and verbal communication skills.
- Exceptional attention to detail and accuracy.
- Ability to manage multiple priorities and meet competing deadlines.
- Strong problem-solving abilities and sound professional judgment.
- Proficiency with computers and Microsoft Office applications.
- Ability to work independently while contributing effectively to a team.
- Professional, dependable, and customer-focused approach.
- Legally authorized to work in Canada.

Preferred Qualifications

- Experience in wholesale distribution, grocery, retail, or supply chain operations.
- Previous experience supporting business-to-business (B2B) customer accounts.
- Familiarity with inventory management, purchasing, or order-processing systems.
- Experience using ERP or CRM software.
- Intermediate Microsoft Excel skills.
- Experience coordinating activities across multiple departments.

What Will Make You Successful? We believe that a strong work ethic, positive attitude, and willingness to learn are just as valuable as relevant experience.

Our ideal candidate demonstrates

- Accountability:



Takes ownership of responsibilities and consistently follows through on commitments.
- Initiative: Anticipates needs, recognizes potential challenges, and takes appropriate action.
- Organization: Effectively manages deadlines, competing priorities, and detailed information.
- Customer Focus: Understands the importance of building trust through exceptional service.
- Problem-Solving: Approaches challenges with confidence, resourcefulness, and a solutions-oriented mindset.
- Communication: Keeps customers, colleagues, and management informed through clear and timely updates.
- Adaptability: Remains flexible and productive in a fast-paced environment with changing priorities.
- Teamwork: Collaborates respectfully and effectively to achieve shared goals.

Training & Professional Development At Olympic Wholesale, we are committed to providing employees with the knowledge, resources, and support needed to succeed.

You will receive comprehensive onboarding and ongoing training to develop your understanding of our products, processes, customer expectations, and operational systems.

Through mentorship, product education, hands-on experience, and professional coaching, you will have the opportunity to strengthen your skills, expand your knowledge, and build confidence in your role.

As this is a newly created position, you will also have the opportunity to contribute ideas and help establish efficient processes that support the continued success of the Whole Foods Canada account.

Why Join Olympic Wholesale?

Joining Olympic Wholesale means becoming part of a team that values reliability, professionalism, collaboration, and exceptional customer service.

You will have the opportunity to work with a major national customer account, develop your professional skills, and contribute directly to the success of our operations.

We value individuals who take pride in their work, demonstrate initiative, and are committed to delivering high-quality results.

Position & Recruitment Information

Salary: $40,000–$50,000 annually, based on qualifications and relevant experience.

Position Status: This is a newly created, full-time, permanent position for which we are actively recruiting.

Application Review: Olympic Wholesale Co. Ltd. does not use artificial intelligence to screen, assess, or select applicants for this position. All applications are reviewed by a member of our hiring team.

Olympic Wholesale Co. Ltd. is committed to fair and inclusive hiring practices. Accommodations are available throughout the recruitment process upon request.

Ready to Join Our Team?

If you are an organized, motivated, and solutions-focused professional who enjoys building relationships, solving problems, and taking ownership of your responsibilities, we encourage you to apply.

Submit your resume through Indeed to be considered for this opportunity.

We thank all applicants for their interest. Only candidates selected for further consideration will be contacted.

Pay: $40,000.00-$50,000.00 per year

Benefits

- Casual dress
- Company events
- Dental care
- Flexible schedule
- Paid time off
- Vision care

Work Location: In person

📌 Account Specialist – Whole Foods Canada (Ajax)
🏢 Olympic Wholesale Co.
📍 Ajax