Account Supervisor DEPARTMENT: Account Management REPORTS TO: Account Director We're a strategic, creative and client focused group of people working hand in hand to solve problems for some really outstanding brands. relentlessly focus on quality and client satisfaction.

CLIENT MANAGEMENT TEAM: The Client Management team functions as our clients’ strategic advisorsand partners. They are responsible for identifying new opportunities for the agency to pursue that will help drive growth. Ultimately, the function accountable for all aspects of the client experience throughout the entire project cycle.

As an Account Supervisor you will own and/or support the day-to-day client relationship on a defined portion of business, potentially with multiple clients across multiple categories/industries. You will be responsible for maintaining a high standard of client service and identifying and acting on key business insights that will drive results for both the agency and your client partners. This role is key to ensure client’s expectations are met and the agency operates at profitable levels, with an emphasis on project delivery excellence.

This role requires detail orientation and a proven strength in strategically minded project management. You have a proven track record for playing a key role in delivering client projects on time and in full. You must have the ability to perform well under pressure, clearly outline deadlines, manage multiple tasks and activities simultaneously, and bring energy and creativity to work each day.

Most importantly, you have a passion for building brands, big ideas and of course, creativity.

Project

Orchestration and Execution Lead kick-off meetings and conduct rigorous follow-up to stay on the critical path,



ensuring communication of project status to all key stakeholders on a regular established basis; work collaboratively with all functions throughout the life of a project Lead and/or support developing project SOWs, budgets, WBS, Trackers, and Reports & Reconciliation Gathering and organizing all client-related assets Support the development of client presentations Client Relationship Management Begin to demonstrate confidence and industry expertise as one of the day-to-day voices of the Agency Anticipate potential relationship or expectation issues, advising upper management in time to act proactively Strategic Account Planning Elevates risks and works collaboratively with the team to build solutions Display marketing curiosity and willingness to learn Stay abreast of category/industry activities and market dynamics including competitive intelligence With support, help deconstruct client brand and business challenges in order to develop actionable strategies that are then translated into actionable creative briefs. Help identify and support the organic development of incremental business within existing client portfolios Minimum of 6-7 years of marketing experience. At least 3-4 years in a client-facing services role in an agency environment Must have Marketing Agency experience -those without marketing agency experience will not be considered Strong understanding of strategic marketing and business principles Proven success leading team-based projects Strong planning and organizational skills: time-management, working to critical paths, budgeting, facilitating meetings, multi-tasking, attention to detail, follow up, etc.

Love building relationships and getting to know clients Client-side experience is considered a significant asset, particularly within Tier 1 brand or Financial Institution

📌 Account Supervisor (Hybrid) (Toronto)
🏢 Diamond
📍 Toronto