At PointClickCare our mission is simple: to help providers deliver exceptional care. And that starts with our people. As a leading health tech company that’s founder-led and privately held, we empower our employees to push boundaries, innovate, and shape the future of healthcare.

With the largest long-term and post-acute care dataset and a Marketplace of 400+ integrated partners, our platform serves over 30,000 provider organizations, making a real difference in millions of lives. We also reinvest a significant percentage of our revenue back into research and development, ensuring our employees have the resources to innovate and make a lasting impact.Recognized by Forbes as a top private cloud company and honored as one of Canada’s Most Admired Corporate Cultures, we offer flexibility, growth opportunities, and meaningful work. It all starts with our hiring practices where we uncover AI expertise that complements our mission, and we continue to invest in training and development to nurture innovation throughout the employee journey.

Join us in redefining healthcare — so it doesn’t just survive, it thrives.Travel to Office expectations For Remote Roles: If this role is remote, there will be in‑office events that will require travel to and from the Mississauga and/or Salt Lake City office.

For Hybrid Roles: If this role is Hybrid, there will be an expectation to reside within commutable distance to the office/location specified in the job listing. This will include, but not limited to, weekly/bi‑weekly/monthly events in the office with your specific team. Reporting to the Accounts Receivable Escalation Manager, the Accounts Receivable Escalations Analyst is responsible for the preparation of demand letters, termination letters and final collection notices, compilation of invoice copies, statements, quotes and contracts to support the drafting of letters and providing the documents as a backup to customers.

The Accounts Receivable

Analyst is responsible for supporting contacting overdue accounts within a portfolio of high‑volume low dollar strategic customers to collect outstanding balances in a timely manner.



The successful candidate will have experience with building relationships with internal partners and account reconciliations. Prior experience in finance is required, with preference given to candidates with accounts receivable experience.

Preparation of demand letters, termination letters and final collection notices for Senior Care accounts, QuickMar, Pharmacy and other streams of business as needed. Investigation and analysis of various customer scenarios. For escalated customers, update and maintain accurate customer files with all applicable correspondence and report to AR Escalations Manager on status as required.

Support the AR Escalations Manager with assisting in developing payment plans and solutions to collect outstanding balances and assist in managing required communications externally and internally associated to these accounts. Supporting collection’s activities relating to mixed portfolio of low dollar customer accounts, including communication with customers regarding collections issues, actions, payment inquires and invoicing. Update and maintain accurate customer files with all applicable correspondence and report to Management on status as required.

Communication with customers within assigned portfolio regarding collections issues, actions, payment inquires and invoicing Recognize billing issues through research and regular reconciliation. Preparation of monthly account breakdowns and analysis, as required by the Manager and customers. Compilation and provision of invoice copies, credits and unapplied payment details, as required.

Preparation and reconciliation of accounts, unapplied credit balances, credit notes as assigned.



Coordination of monthly pre‑authorized payments with customers and the Payments team for assigned portfolio. Participate in conference calls with customers and internal partners supporting recovery of past due invoices for small dollar accounts on AR Digital team and AR Escalations as needed.

Any ad hoc tasks assigned by management as required to support the overall team objectives and success of the AR Escalations and AR Digital Teams. Bachelor's degree in accounting or 3+ year's experience processing accounts receivable. Effective attention to detail and high degree of accuracy managing reconciliations.

Strong communication skills (both verbally and in writing) are essential, including the ability to confidently discuss disputes and deductions with internal teams and external stakeholders.

Experience coaching within a diverse team and in a business to business setting. Sound analytical thinking, planning, prioritizing and execution skills. Excellent computer skills with a strong working knowledge in Microsoft Word and Excel. The Canada base salary range for this position is $56,000 - $62,000 + bonus + benefits, overtime eligible.

Retirement Plan Matching Flexible Paid Time

Off Employee Assistance Program Allyship and Inclusion Communities It is the policy of PointClickCare to ensure equal employment opportunity without discrimination or harassment on the basis of race, religion, national origin, status, age, sex, sexual orientation, gender identity or expression, marital or domestic/civil partnership status, disability, veteran status, genetic information, or any other basis protected by law. PointClickCare welcomes and encourages applications from people with disabilities. Accommodations are available upon request for candidates taking part in all aspects of the selection process.

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📌 Accounts Payable Analyst (Remote) (Mississauga)
🏢 PointClickCare
📍 Mississauga