Service Administrator Service Onsite or Remote: Onsite Date of posting: Epiroc is a global productivity partner for mining & construction customers and accelerates the transformation toward a sustainable society. We also offer world-class service and other aftermarket support as well as solutions for automation, digitalization and electrification. Our global headquarters is based in Stockholm, Sweden and we have around 18,000 passionate employees supporting and collaborating with customers in over 150 countries around the world.

With collaboration and mutual confidence, teams and individuals trust and support each other’s abilities to offer solutions. Competitive wages and annual employee bonus and incentives as applicable to certain positions. Company matching group retirement savings plan.

Paid vacation and sick time. Fleet vehicles and travel allowances (as applicable). Support for relocations. Trades apprenticeships. Support for growth, training and education. Progressive flexible work arrangements as applicable to certain positions.

Employee social engagement activities and Company-sponsored events including fundraising, family, and community involvement.

Join Our

Team as a Service Administrator at Epiroc!

The Service

Administrator is detail-oriented and is responsible for supporting the Service Department in a analytical and administrative capacity. The position requires excellent data analytical, organizational and communication skills and will be responsible for creating service orders, control cost, business reports and timely invoicing of service orders and contracts as required. Work Type (Onsite/Hybrid/Remote): Opening Service Orders with the required information i.e.

Order/Service Request Forms/Scope of Work. Administrating contract work orders and reporting.

Controlling Service

Order costs within budget. Ordering,



tracking & expediting of parts for the Service Orders. Carrying out invoice process of Service Orders in a timely manner.Confirming accurate entry of labor on Service Orders.

Providing customer quotations & failure analysis reports for repair & return, exchange & fixed price Service Orders. Management and control of WIP (work orders in progress) Retrieve, organize, and analyze information to help a company improve production, efficiency, or another valuable aspect of the business's operations. Test programs or databases, correct errors and make necessary modifications to existing databases.

Writing and developing reports to meet business needs. Continuously improve reporting implementation and adapt to changing technologies. Work hand-to-hand with stakeholders to understand business problems, developing data driven solutions to overcome these problems.

Assist in vacation planning, administration coverage, after hours scheduling. Assist in the promotion and implementation of Customer E-Commerce Solutions ie.

Shop On

Line, EDI, DocMine, Nimbi, Ariba, M3.... Comply with the organization's people management, environmental, health & safety, recycling, sustainability efforts and quality assurance policies and standards. Work on special projects assigned to you by your manager or PSD BLM.

Five or more years' experience in Service Administration/Data Analyse/Service Planning. Bachelor's degree or equivalent in Business, Accounting,



Computer Science, Data Science, or related quantitative field (Applied Mathematics, Engineering) Fluency in English and French is an asset (oral & written) Computer literate, including effective working skills of MS Office, Outlook, M3, Smartsheet, Power BI, Click and Decide etc. ~ Data and information analysis. ~ Proven and motivated self-starter who can work with minimal supervision but can take direction. ~ Ability to travel if/as required. ~ Driven to obtain 100% customer satisfaction. We encourage applications from all qualified persons, including women, visible minorities, Indigenous Peoples, and persons with disabilities.

Accommodation is always available on request for candidates taking part in all aspects of the selection process. Performance unites us, Innovation inspires us, and commitment drives us to keep moving forward.In the 150 countries where you can find Epiroc, we encourage our employees to take ownership of their own development and careers with the support of their leaders. We are committed to giving you every opportunity to succeed in a culture of innovation, diversity, and collaboration, combined with a caring atmosphere.

The world needs metals and minerals for the energy transition and our cities and infrastructure must be developed to serve a growing population. To succeed, we need to speed up the shift towards more sustainable mining and construction industries. We at Epiroc accelerate this transformation, together with customers and business partners in more than 150 countries, by developing and providing innovative and secure equipment, digital solutions, and aftermarket support.

We foster an inclusive culture where diversity isn't just a goal but a part of our values and way of working.

📌 Administrateur de services (Service Administrator) (Lively)
🏢 Epiroc
📍 Lively