Life at Kensington Health At Kensington Health, we are proud to have built a community where people can bring their full selves to work. Diversity is at the heart of who we are and at Kensington, we celebrate our differences, knowing that creating safe, inclusive, and equitable spaces in healthcare strengthens our bold vision: building a better life for everyone. Our Diversity, Equity, and Inclusion efforts are guided by our DEI Strategy as we continuously strive to offer equal opportunities for all.

Our people are what make Kensington Health such a special place to work, learn, and grow and delivering exceptional health care to our community – and beyond – is what keeps people here for years. Interested in reimagining community-delivered care with us?

The Administrative

Assistant supports safe, efficient, and standardized Endoscopy and Infusion operations by coordinating referrals, scheduling, registration, documentation, billing, and day-to-day clinic support using documented, system-based workflows.

Administrative

Assistants share responsibilities and provide cross-coverage to ensure continuity of service. The role also provides administrative support to the Clinical Manager for operational coordination, documentation, reporting, and workflow management. Maintain a professional, respectful, and customer-focused approach in all interactions with patients, families, physicians, and colleagues.

Monitor the main Endoscopy & Infusion clinic email inbox and manage messages promptly and accurately. Retrieve and process referrals from SRFax, the clinic intake email,



and Oceans in a timely manner. Identify referral type (Endoscopy, Infusion, Consult, External Physician) and route appropriately using established workflows. elevate incomplete, unclear, or urgent referrals per procedure.

Schedule

Endoscopy procedures, Infusion treatments, and physician consultations following standardized workflows. perform weekly cleanup to remove booked/completed cases, eliminate duplicates, and retire outdated referrals. Register patients accurately in Accuro and verify complete demographic, insurance (OHIP), clinical information, and current address. Admit patients in the EMR according to clinic procedures and immediately flag any clinical, operational, or safety concerns to the Clinical Manager via Microsoft Teams (and by phone if urgent); Ensure complete, accurate, and current medical records; Support front-desk operations, including patient check-in, inquiries, and overall clinic flow; maintain organized, accurate administrative documentation.

Verify OHIP information and demonstrate familiarity with insurance requirements as needed. Enter OHIP billing accurately and promptly in Accuro; process physician dictations, billing documentation,



infusion payments, and invoices. Coordinate scheduling with ancillary departments to support clinic efficiency and patient throughput.

Use EMR tools, scheduling systems, and approved administrative automation workflows consistently. Respond to medical record requests and patient information updates in accordance with privacy and confidentiality standards. Assist with backlog cleanup, data reconciliation, and continuous workflow/process improvement initiatives.

Provide administrative support to the Clinical Manager, including documentation, reporting, data preparation, and operational coordination. Perform and attend to other administrative duties as assigned by the Clinical Manager.

Computer skills: Word, Excel, Outlook. Ability to anticipate needs and work independently with minimal supervision. Proficient in Microsoft 365. Knowledge of Accuro an asset. Previous endoscopy experience helpful, but not essential. Post-secondary education in Medical Administrative or Business Administration studies or other related discipline would be an asset.

Kensington

Health is an equal chance employer and encourages applicants from equity seeking groups.

Kensington

Health is committed to providing reasonable accessible employment practices that are in compliance with the Accessibility for Ontarians with Disabilities Act (AODA). If you require accommodation for disability during any stage of the recruitment process, please indicate this in your cover letter. #

📌 Administrative Assistant, Endoscopy and Infusion (Toronto)
🏢 Kensington Health
📍 Toronto