Decagon is the leading conversational AI platform empowering every brand to deliver concierge customer experiences. Our technology enables industry-defining enterprises like Avis Budget Group, Block’s Cash App and Square, Chime, Oura Health, and Hunter Douglas to deploy AI agents that power personalized, deeply satisfying interactions across voice, chat, email, SMS, and every other channel. We’re building a future where customer experiences are being redefined from support tickets and hold music to faster resolutions, richer conversations, and deeper relationships.

We’re an in-office company, driven by a shared commitment to excellence and velocity. Our values — Just Get It Done, Invent What Customers Want, Winner’s Mindset, and The Polymath Principle — shape how we work and grow as a team. As part of Decagon’s Agent Development Team, you will build and scale the function that develops world-class AI Agents for our customers.

You will own the strategy and execution for deploying Decagon across complex enterprise environments, ensuring every agent build is smooth, impactful, and sets the foundation for long-term customer success. You’ll own a portfolio of implementations end to end: working directly with customers to understand their support workflows, configuring and testing their agents, driving the project plan, and getting them live quickly and successfully. You will partner closely with customer teams to understand their workflows and goals, and work cross-functionally with Sales, Product,



and Engineering to translate those needs into successful agent builds.

Design agent development strategies tailored to each customer’s goals and technical environment. Drive the implementation plan, keep customers and internal teams moving, and surface risks early. Improve speed, quality, and consistency across agent builds by identifying bottlenecks and introducing better systems, tooling, and automation.

Lead with assertion, be data-driven, and help build the world's highest-performing team for developing AI agents. 4+ years in implementation, onboarding, professional services, technical account management, or a similar customer-facing role at a software company.

Experience leading complex software or AI deployments with measurable results. Technical fluency with SaaS platforms, integrations, and APIs. Familiarity with enterprise systems such as Zendesk or Salesforce.

Experience deploying conversational AI, chatbots, or contact center software. We proudly offer the following advantages for our full-time employees: Medical, Dental, and Vision benefits for you and your family Life Insurance and Disability Benefits Retirement Plan (e.g., 401K, pension) Parental Leave Fertility and family building benefits through Carrot Daily lunches and snacks in the office to keep you at your best Take what you need vacation policy (subject to local requirements; These benefits are described in more detail in Decagon’s policies, may vary by location, and can change at any time according to applicable compensation and benefits plans. #

📌 Agent Development Manager (Toronto)
🏢 Decagon
📍 Toronto