Assess AI capabilities in Genesys Cloud as an Organizational Design Consultant, shaping knowledge management, governance, and operating models for enterprise clients.

Miratech seeks an Organizational Design Consultant with 8+ years in technology consulting and complex technology-enabled solutions. Translate business requirements into practical recommendations for AI-enabled services. Apply organizational design, stakeholder management, contact center platforms, and knowledge management expertise to define sustainable ownership and processes.

Key Responsibilities: Assess organizational structures, roles, responsibilities, and knowledge capacity

Identify gaps in ownership, resources, processes, and capabilities

Develop RACI matrices across the content lifecycle

Evaluate centralized, federated,



and hybrid operating models

Recommend transition plans, training, communication, and organizational risk actions

Requirements: 8+ years designing complex technology-enabled solutions

Experience translating business requirements into solution recommendations

Experience with contact center or customer experience platforms

Genesys Cloud experience preferred

Eligibility for Government of Canada security clearance

Bring AI-enabled service design, RACI development, and stakeholder management expertise to Miratech's Genesys Cloud consulting work.

📌 AI Organizational Design Consultant (Toronto)
🏢 Miratech
📍 Toronto