Support Membee customers remotely through live chat, tickets, and AI-enabled tools while improving how support works every month. As a Product Support Specialist, you will serve lean associations, chambers, nonprofits, and clubs using Membee. This one-year parental-leave contract includes support operations, help content, in-product guidance, and AI improvement. You will work with product, engineering, and the General Manager, Care.

Key Responsibilities: Answer live chats and support tickets across Membee tools Write and update customer help content Build in-product help for customers Improve Buzz by reviewing answers and correcting gaps Trace ticket causes and recommend product or documentation changes Requirements: Two or more years supporting SMB or enterprise SaaS customers Explicit, structured writing for articles and internal reports Strong root-cause thinking when customers encounter problems Comfort with AI tools and curiosity about improving them Interest in membership-based organizations and their operational needs Bring customer support, structured writing, and AI curiosity to help Membee customers solve problems efficiently and clearly.

📌 AI SaaS Customer Support Specialist (Calgary)
🏢 Beaconholdings
📍 Calgary