Transform ecommerce interactions as an AI Solutions Manager at Gorgias. Drive operational excellence and optimize AI-powered workflows for a portfolio of 65 ecommerce customers. At Gorgias, you will be pivotal in revolutionizing customer success for leading brands.

In this role, engage with clients to build long-lasting relationships while guiding them through product adoption and optimization. Your focus will be on leveraging AI to enhance support operations and ensure clients maximize platform value. Key Responsibilities:

- Manage ~65 ecommerce customer accounts effectively
- Build key stakeholder relationships through regular QBRs
- Drive adoption of Gorgias automation and AI features
- Monitor account health and prevent churn effectively
- Collaborate with cross-functional teams for better outcomes Requirements:
- 5+ years in Customer Success or Account Management
- Experience in managing multiple SaaS customers
- Solid communication skills for structured discussions
- Familiarity with ecommerce support operations
- Passion for AI, technology, and automation Enhance customer relationships and improve workflows with Gorgias's leading AI solutions.

📌 AI Solutions Manager at Gorgias (Toronto)
🏢 Gorgias
📍 Toronto