Nelnet is a diversified and creative company committed to enriching lives through the power of service as a student loan servicer, professional services company, consumer loan originator and servicer, payments processor, renewable energy solutions, and K-12 and higher education expert. For over 40 years, Nelnet has been serving its customers, associates, and communities. When you join the Nelnet team, you're part of a community invested in the success of each individual.

That support comes through in our work, as we are united by our mission of creating opportunities for people where they live, learn, and work.

The Application Support

Analyst is responsible for providing end-to-end production support for .NET, C# based Web/Desktop applications at Nelnet Canada. This role focuses on ensuring application stability, timely incident resolution, and continuous service improvement through strong technical troubleshooting, operational excellence, and collaboration with business and IT stakeholders.

Compensation Range for this Role: $75,438 - $95,000 CAD (based on experience) This role has a hybrid work requirement of 2 days minimum in office per week. Provide production application support during business hours, with participation in a rotational after-hours on-call schedule(evenings and weekends) to resolve critical and time-sensitive issues. Investigate, diagnose, and resolve application incidents and operational requests, working closely with business users, vendors, and internal IT teams to ensure timely resolution.

Manage and resolve incidents, service requests, problems, and changes in accordance with ITIL Service Management practices. Perform data validation and analysis using SQL queries, SSMS,



and related tools to ensure data accuracy and system integrity. Troubleshoot and resolve failures in scheduled Control-M jobs, including SSIS packages, file transfers, batch processes, and web service integrations.

Support application deployments and changes by participating in change management activities, risk assessments, and post change validation. Contribute to process improvements, automation initiatives, and operational efficiency enhancements. Perform additional duties and support-related projects as assigned 3+ years of experience in an Application Support, Production Support, or similar technical support role. ~ Strong hands-on experience with ITIL Service Operations, including Incident, Problem, and Change Management. ~ Proven experience using service management tools such as ServiceNow (preferred) and/or JIRA. ~ Minimum 2 years of experience supporting and debugging .NET and C# applications, with the ability to analyze code-level issues. ~ Solid experience troubleshooting production and non-production environments through log analysis and root cause investigation. ~ Proficiency in writing and executing SQL queries using SQL Server Management Studio;

experience with SSIS is a strong asset. ~ Experience supporting and monitoring batch and scheduling tools such as Control-M.



~ Nice to Have Exposure to GitHub Copilot or other AI/automation tools to accelerate troubleshooting and analysis. ~ Experience supporting REST and SOAP-based services. ~ Knowledge of IIS configuration, performance tuning, and troubleshooting medical, dental, vision, HSA and FSA, generous earned time off, 401K/student loan repayment, life insurance & AD&D; insurance, employee assistance program, employee stock purchase program, tuition reimbursement, performance-based incentive pay, short- and long-term disability, and a robust wellness program. Employment decisions are made without regard to race, color, religion/creed, national origin, gender, sex, marital status, age, disability, use of a guide dog or service animal, sexual orientation, military/veteran status, or any other status protected by federal, state, or local law. Qualified individuals with disabilities who require reasonable accommodations in order to apply or compete for positions at Nelnet may request such accommodations by contacting Talent Acquisition at (phone hidden) or [email protected].

Use of Artificial Intelligence in Hiring We may use automated or artificial intelligence enabled tools to assist with the initial review of applications, such as identifying relevant skills or experience. These tools are used to support human review and do not make hiring decisions. For more information, see our Privacy Policy and Pre-Use Notice: We're also a professional services company, consumer loan originator and servicer, payment processor, renewable energy innovator, and K-12 and higher education expert (and that's just a shortlist).

For over 40 years, we've been serving our customers, associates, and communities to make dreams possible.

📌 Application support analyst DevOps (Mississauga)
🏢 Nelnet
📍 Mississauga