IT Application Analyst - TMS Brokerage Systems ~ Reporting to the Manager, Brokerage Systems, Information Technology, the individual in this position will reside at one of our main hubs within Mississauga and will play a key role in supporting Canada Cartage’s applications and technology. The portfolio encompasses all application systems that support the various transportation businesses. The individual will administer the portfolio of transportation applications and support day-to-day issues in a timely manner.

This is a key role in ensuring the ongoing smooth operation of the business and becomes the natural go-to person for both resources within the technical team and the business community. They will act as a Subject Matter Expert for internal initiatives relating to these applications and participate in projects involving the terminals. Mon-Fri, 40 hours Weekend and after hours support is required based on production issues and project timelines Provide Tier 2/3 Application Support by logging, prioritizing, and troubleshooting incidents via the ticketing system, collaborating with internal teams, and performing root cause analysis to ensure timely resolution and continuous improvement.

Oversee Application

Health & Maintenance, coordinating with Infrastructure, Security, and vendor teams to ensure system updates, optimal performance, and compliance with IT standards. Contribute to Project Delivery by defining scope, gathering requirements, analyzing processes, configuring solutions, managing project timelines, and adapting to changes in deliverables or priorities. Act as a Subject Matter Expert (SME) on supported applications, staying current on product roadmaps, configuring systems, and leading system testing, training, and SOP development.

Support Business Process

Optimization through process mapping, documentation, system configuration, and mentoring super users and L1 staff to ensure consistent application usage.



Travel as Needed to provide in office support and user training at terminal locations across Canada during key project phases or go-lives. 5+ years of experience in Application Support, Business Analysis, or similar roles with strong analytical and problem‑solving skills. ~ Background in Brokerage systems and Supply Chain operations, with a solid understanding of Transportation Management Systems and related technologies. ~ Strong communicator (written, verbal, presentation) who thrives in cross‑functional teams and works well with minimal supervision. ~ Technical knowledge of APIs, EDI, system integrations, and proficiency in Microsoft Office. ~ Proactive learner and change leader with the ability to juggle support and project work while managing shifting priorities. ~ Educational background in a relevant post‑secondary program (Engineering, Sciences, or IT‑focused Business), with bonus points for Lean Six Sigma, SQL, BI tools like Power BI, and work management systems like Wrike. Company wide recognition initiatives designed to recognize employees when they demonstrate outstanding customer service, teamwork and our core values.

Perks – discounted hotels, car rentals, entertainment, gym memberships, phone plans, electronics, to name a few. Fun events throughout the year, like summer barbeques and driver‑appreciation week that regularly bring us together. We give back to the communities in which we operate by volunteering and donating to local charities.

We are determined in meeting the accessibility needs of persons with disabilities in a timely manner, through the implementation of the requirements of the ACA and its applicable regulations. Before you start with us, we will conduct a criminal record check, verify your education, and check your references. Committed to employment equity, Canada Cartage Systems LP encourages applications from Aboriginal people, members of visible minority groups, and women. #

📌 Applications Support Analyst (IT) (Mississauga)
🏢 Canada Cartage Group
📍 Mississauga