Job Posting Title Operations Duty Manager – Toronto (2 positions available) Job Category: FIR Service Delivery

Language Requirements: English / Anglais

English is required / L'anglais est requis

Adaptable Work Agreement Type: On site / Sur place

Posting End Date: 2026-10-30

Reporting to the Manager, Area Control Centre (ACC) Operations, the Operations Duty manager is responsible for the efficient and effective management of the Air Traffic Services (ATS) personnel, equipment, and administrative functions.

Operations Duty Managers are accountable for the day of operation at the ACC, Towers, Flight Service Specialist (FSS), Flight Information Centre (FIC) and Air Traffic Operations Specialist (ATOS) service delivery to our stakeholders to ensure a cohesive operation for the day. They are also accountable to the National Operations Centre (NOC) to keep them informed through collaborative decision making of any issues and/or suggested mitigations to ensure contiguous national network operations.

In the performance of their duties and responsibilities, the Operations Duty manager maintains oversight responsibility for the delegated operation and ensures that all required documentation and coordination relative to personnel, equipment and administrative functions is completed in accordance with national, regional and facility guidance and direction.

Defined benefit pension plan

Flexible work arrangements

Ensure operational safety, service, and quality of Air Traffic Services in collaboration with the Manager, Area Control Centre Operations (MACCO), Manager, Air Traffic Operations (MATO), Manager, Terminal and Tower Operations (MTTO), Area Control Centre (ACC) Unit Manager, Site Managers, supervisors, and Manager, ATS Standards Compliance (MATSSC).

Evaluate daily service delivery performance and report performance to the MACCO and MATO and NOC.

Assist Site and Speciality Supervisors for immediate interpretation of Air Traffic Services Administration and Management Manual (ATSAMM),



Manual of Air Traffic Services (MATS), Canadian Aviation Regulations (CARs) requirements and elevate the request for interpretation if required.

Identify, plan and direct daily operations during non-normal events such as airport or runway closures, major weather events, flight inspections, partial or full Communications, Navigation and Surveillance - Air Traffic Management (CNS-ATM) equipment failures, implementation of new ATS technology, aircraft incidents and/or accidents, etc. (in partnership with Air Navigation Services (ANS) Technology Services, ATM Engineering, CNS Engineering, Technology Infrastructure, and ATS Standards.

Notify appropriate stakeholders of any affected facilities of equipment or environmental discrepancies/outages and emergencies/unusual situations that may impact the facility(ies).

Identify resource requirements to deliver day of operation services and execute on productivity and service delivery improvements within budget.

Be responsible for ATS staff during the day-of operation including the responsibility to match daily staff requirement to traffic, hire overtime, allocate operational priorities, provide guidance and coaching to staff, approve ad-hoc leave and take disciplinary action as required.

3 years supervisory or management experience in the industry.

Equivalent level of knowledge gained through extensive management experience in an aviation operational environment.

Knowledge and understanding of the Canadian Air Navigation System and Air Traffic Management.

Operational skill to prioritize the delivery of ATS Services when multiple demands exist.

Strong organizational skills and judgement, with the ability to work in a fast-paced environment and manage multiple deadlines and priorities.

Exceptional customer service orientation.

This position, based at Toronto ACC, is classified as an on-site position and will involve shifts that are normally scheduled between 0700 - 2300 hrs and will require some on-call duty after hours. This position is not eligible for a flexible work arrangement. #

📌 Area Manager, Duty Manager Operations (Toronto)
🏢 Navcanada
📍 Toronto