Trapped Canada- We are one of the largest real life escape game chains in North America, with current 24 locations across Canada. Trapped Oshawa location is hiring passionate, energetic Assistant Manager and Games Master to join the team!.
As a Trapped Escape Room Assistant Manager, your primary responsibilities will include overseeing game sessions, providing guidance to players, and ensuring a smooth and exciting gameplay experience. This role requires a combination of creativity, customer service skills, and a passion for creating memorable moments.
Key Responsibilities:
Sales and Marketing
Contacting Schools, Sports teams, Hospitals, Businesses and any other institutions to book weekday games experience.
Promoting and marketing the game rooms to locally and Online
Customer Interaction:
welcome participants, creating a positive and friendly atmosphere.
Provide exceptional customer service by addressing inquiries, offering assistance, and ensuring overall customer satisfaction.
Assist with the registration process, including explaining waivers and safety guidelines.
Develop a deep understanding of the escape room scenarios to effectively guide players through challenges.
Maintenance and Set-Up:
Ensure the cleanliness and readiness of escape room spaces before and after each session.
Conduct routine checks on props, puzzles, and technology to guarantee they are in working order.
Collaborate with the team to create and implement new puzzles or scenarios to enhance the overall experience.
Safety and Security:
Communicate and enforce safety rules and emergency procedures to participants.
Monitor and manage the security of the escape room facility, ensuring a safe environment for both players and staff.
Requirements:
Communication Skills:
Excellent verbal communication skills to effectively convey instructions and provide hints without giving away solutions.
Solid interpersonal skills for interacting with diverse groups of participants.
Ability to think on your feet and adapt to the evolving dynamics of each game session.
Passion for Gaming and Puzzles:
Enthusiasm for escape room games and a genuine interest in puzzles and problem-solving.
Customer Focus:
Customer-oriented mindset with a dedication to delivering exceptional service.
Patience and the ability to remain calm under pressure.
Team Player:
Collaborative spirit to work effectively with other staff members in a team-oriented environment.
Education and Experience:
High school diploma or equivalent. Previous experience in customer service, entertainment, or game-related environments is a plus.
Join our team and contribute to the excitement and success of our escape room adventures, creating lasting memories for our participants!