Assistant Manager, Housekeeping - River Rock Casino Resort Full Time Management Richmond, BC, CA At River Rock Casino Resort, one of British Columbia’s most iconic entertainment destinations, every guest interaction is an opportunity to create something memorable. Located in the heart of Richmond—just minutes from Vancouver International Airport, a short drive from downtown Vancouver, and directly connected to its own on‑site SkyTrain station (Bridgeport Station)—River Rock blends the energy of a world‑class casino with the comfort and sophistication of a full‑service waterfront resort. As part of a team of over 950 dedicated employees, you’ll join a vibrant, guest‑focused community where hospitality, entertainment, and service excellence come together.

The Assistant

Manager, Housekeeping plays a key leadership role in ensuring our guest rooms and public spaces reflect the quality, care, and consistency our resort is known for. This position supports the Housekeeping Manager in guiding a high‑performing team, maintaining operational excellence, and fostering a culture where every Team Member feels supported, valued, and empowered to deliver outstanding service. Manage and mentor Housekeeping Team Members, ensuring they have transparent guidance, resources, and support to achieve departmental objectives.

Establish and maintain effective scheduling procedures to meet business demands. Oversee accurate and timely payroll reporting. Conduct regular room inspections to uphold consistent quality standards and evaluate the effectiveness of existing systems.

Allocate room assignments and shared‑area workloads to optimize productivity and service flow. Assist in developing performance objectives and delivering constructive performance discussions.



Participate in hiring, training, and onboarding new Team Members.

Maintain inventory of amenities and supplies as required. Manage the internal dry‑cleaning process to ensure timely and accurate service. Promote positive guest interactions through prompt, courteous, and efficient service.

Liaise and communicate effectively with all operational departments to support a seamless guest experience. Post‑secondary hospitality or hotel education, or a suitable combination of education and experience. Minimum 3 years of housekeeping leadership experience.

Proficiency in MS Office (Word, Excel, Outlook) considered an asset. WHMIS and biohazard clean‑up experience an asset. Ability to maintain professional business confidentiality. Standing for extended periods and supporting the operation during days, weekends, and holidays, as part of delivering exceptional guest experiences.

We offer a comprehensive Total Rewards package designed to support your well‑being, growth, and long‑term success. Team members receive extended health benefits starting immediately upon hire, paid wellness days, and a Company‑matching RRSP program with up to a 4% match to help you plan for the future. This role also includes three weeks of pro‑rated annual vacation, supporting work–life balance.

Compensation for this position is aligned with experience, with a salary range of $60,000–$70,000, and eligibility for a performance‑based bonus structure that rewards strong operational results, leadership impact, and contributions to operational excellence. Hotel discounts Accommodation is available throughout the recruitment and selection process. Candidates requiring accommodation are encouraged to advise us at any stage of the process.

📌 Assistant Manager, Housekeeping - River Rock Casino Resort (Richmond)
🏢 Petroglyph Development Group
📍 Richmond