Job Family Group: Commercial Sales & Service Client Delivery Associate; As a Client Delivery Associate, you'll play a critical role in delivering a seamless client experience by providing responsive support, solving complex service challenges, and helping clients achieve their goals with confidence. This is an exciting opportunity for a client-focused professional who thrives in a fast-paced environment, enjoys problem-solving, and is passionate about building strong relationships. You'll collaborate with partners across the organization, contribute to service enhancements, and help drive operational excellence while making a meaningful impact on our clients' success.
Serve as a trusted point of contact for clients, delivering responsive, professional, and personalized service. Analyze client feedback, service trends, and operational data to identify opportunities for continuous improvement. Ensure all client interactions, documentation, and processes comply with regulatory requirements, internal policies, and risk management standards.
Demonstrate sound judgment and initiative while balancing client needs with risk management principles. 2-3 years of experience in client service, relationship management, financial services, banking operations, or a related field. Bachelor's degree in Business Administration, Finance, Marketing, or a related discipline preferred. Exceptional client service and relationship-building skills.
Working knowledge of Microsoft Office applications, particularly Excel, PowerPoint, and Outlook. Understanding of banking products, financial services, and regulatory requirements is an asset.
What Will Help You Succeed
Curiosity and a continuous improvement mindset. Sound judgment and a commitment to risk-aware decision-making. Help clients navigate their banking needs while creating positive experiences that strengthen long-term relationships.
Gain exposure to client relationship management, operational excellence,
reporting and analytics, banking products, and process improvement. Build a strong foundation in financial services while partnering with professionals across multiple business areas and developing expertise in client service and operations. Join BMO and help make every client interaction count.
Salaries for part-time roles will be pro-rated based on number of hours regularly worked. BMO Financial Group’s total compensation package will vary based on the pay type of the position and may include performance-based incentives, discretionary bonuses, as well as other perks and rewards. ~ BMO also offers health insurance, tuition reimbursement, accident and life insurance, and retirement savings plans. It calls on us to create lasting, positive change for our customers, our communities and our people.
We’ll support you with the tools and resources you need to reach new milestones, as you help our customers reach theirs. From in-depth training and coaching, to manager support and network-building opportunities, we’ll help you gain valuable experience, and broaden your skillset. Accommodations are available on request for candidates taking part in all aspects of the selection process.
BMO is a leading bank driven by a single purpose: to Boldly Grow the Good in business and life. Everywhere we do business, we’re focused on building, investing and transforming how we work to drive performance and continue growing the good.
Who we are We’re proud to be fueling growth and expanding possibilities for individuals, families and businesses. More than 12 million customers count on us for personal and commercial banking, wealth management and investment services. As the 8th largest bank in North America by assets, we provide personal and commercial banking, wealth management and investment services to more than 12 million customers.
In Canada, the United States and across the globe, we’ll continue to build, invest and transform to drive performance that serves the valuable that grows.
📌 ASSOCIATE, COMMUNICATION SERVICES (PART-TIME) (London)
🏢 BMO
📍 London