As a Client Delivery Associate , you'll play a critical role in delivering a seamless client experience by providing responsive support, solving complex service challenges, and helping clients achieve their goals with confidence. This is an exciting opportunity for a client-focused professional who thrives in a fast-paced environment, enjoys problem-solving, and is passionate about building strong relationships. You'll collaborate with partners across the organization, contribute to service enhancements, and help drive operational excellence while making a meaningful impact on our clients' success.

Serve as a trusted point of contact for clients, delivering responsive, professional, and personalized service. Analyze client feedback, service trends, and operational data to identify opportunities for continuous improvement. Ensure all client interactions, documentation, and processes comply with regulatory requirements, internal policies, and risk management standards.

Demonstrate sound judgment and initiative while balancing client needs with risk management principles. 2-3 years of experience in client service, relationship management, financial services, banking operations, or a related field. ~ Bachelor's degree in Business Administration, Finance, Marketing, or a related discipline preferred. Exceptional client service and relationship-building skills. Working knowledge of Microsoft Office applications, particularly Excel, PowerPoint, and Outlook.

Understanding of banking products, financial services, and regulatory requirements is an asset.





What Will Help You Succeed

Curiosity and a continuous improvement mindset. Sound judgment and a commitment to risk-aware decision-making. Help clients navigate their banking needs while creating positive experiences that strengthen long‑term relationships.

Gain exposure to client relationship management, operational excellence, reporting and analytics, banking products, and process improvement. Build a strong foundation in financial services while partnering with professionals across multiple business areas and developing expertise in client service and operations. Salaries for part-time roles will be pro‑rated based on number of hours regularly worked. performance‑based incentives discretionary bonuses health insurance accident and life insurance retirement savings plans It calls on us to create lasting, positive change for our customers, our communities and our people.

We strive to help you make an impact from day one - for yourself and our customers. We'll support you with the tools and resources you need to reach current milestones, as you help our customers reach theirs. From in‑depth training and coaching, to manager support and network‑building opportunities, we'll help you gain valuable experience, and broaden your skillset.

Accommodations are available on request for candidates taking part in all aspects of the selection process. A recruiting agency must first have a valid, written and fully executed agency agreement contract for service to submit resumes. #

📌 ASSOCIATE, COMMUNICATION SERVICES (PART-TIME) (Ontario)
🏢 BMO
📍 Ontario