Join a National Top Workplace Named a Top Workplace in the USA and Top Remote Workplace, Kobie is where the best minds in loyalty come together, driven by passion and innovation. As a partner to some of the world’s most recognized brands, we are leaders in loyalty, helping brands build lasting emotional connections with their consumers. While our headquarters are nestled in sunny St.

Petersburg, Florida, Kobie embraces a flexible work environment, offering teammates the freedom to work remotely. We understand the importance of work-life balance and support our team with: Flexible Time Off to recharge when needed Nine Company-Wide Holidays A diverse suite of benefits prioritizing your growth, development, and personal well-being Travel Requirements: As a remote-first organization headquartered in St. Petersburg, Florida, Kobie values meaningful in-person connection and collaboration that strengthens our teams, supports our clients, and enhances our culture.

While travel requirements vary by role, periodic travel may be required to support business objectives, team collaboration, customer engagements, training, and company events. Candidates should be able and willing to travel as needed to fulfill the responsibilities of the role. At Kobie, Client Services exists to champion client satisfaction while strategically growing our business, turning Kobie from vendor into valued partner for some of the world's most recognized brands.

As Associate

Director, Client Services, you'll lead the day-to-day client and internal partnership on one or more retail accounts,



shaping loyalty strategy with data and insight and leading cross-functional teams to deliver programs that move our clients' bottom line. In the Retail Vertical, this means: You'll partner with some of the most recognized names in retail, where loyalty is a frontline growth engine. Programs run across stores, apps, and ecommerce, and members expect every point, offer, and reward to work seamlessly wherever they shop.

You'll navigate high-volume promotional calendars, peak seasons where execution can't miss, program models from tiers to co-brand cards to paid memberships, and a fiercely competitive market where every retailer is fighting for share of wallet. Own the working relationship across your accounts, leading client meetings, building trust with multiple stakeholders, and contributing directly to client satisfaction.

Program strategy and performance: Partner with our Strategy and Decision Science teams to turn customer data into recommendations that lift participation, redemption, and ROI. Define and launch seasonal, tier-based, and milestone promotions with clients and Kobie partners. Spot expansion opportunities and build the growth roadmaps account leaders take to clients.



8 to 10 years in marketing, customer loyalty, or CRM roles. ~ Robust analytical skills and comfort turning data into decisions. ~ Knowledge of CRM, loyalty platforms, and customer segmentation. ~ Bachelor's degree in marketing, business, or a related field. ~ Ability to travel up to 15%. ~ Bonus Points ~ Loyalty program management experience. ~ Background in retail, e-commerce, or hospitality. ~ Client services or sales experience, or an advanced degree or certification in marketing or customer engagement.

Director, Client Services, where you become the visible account lead with revenue and growth ownership.

Who we are As a trusted partner, Kobie delivers market‑leading, end‑to‑end loyalty solutions designed to enable customer experiences for the world's most successful brands. A place for all We celebrate and embrace diversity at Kobie! We do not discriminate against any teammate or applicant because of race,color, religion, gender, sexual orientation, gender identity/expression, national origin, disability, age, genetic information, veteran status, marital status, pregnancy, or any other characteristic protected by applicable law.

Our DEI initiatives, including various committees, ensure that principles of equity, diversity, and inclusion are deeply ingrained throughout Kobie. While our leadership team fully supports our policy of nondiscrimination and equal opportunity, it is the responsibility of all teammates to uphold these values.

📌 Associate Director, Contract Management (Raleigh)
🏢 Kobie Marketing
📍 Raleigh