Cambrian Ford is a sales leading, progressive, high volume and growing Ford automotive dealership in Sudbury, Ontario.

This is an exceptional career opportunity for a customer focused leader with the ability to coach and mentor a skilled team of service professionals. The successful candidate will be offered a competitive performance-based compensation package.

The Service Manager is responsible for overseeing the productivity and performance of our service team ensuring that the needs and expectations of our customers are met.

Job Duties for our Service Manager include:

- Direct the Service Department Team to achieve sales, profits and efficiency by maximizing production, controlling costs, marketing, building a clientele and establishing solid employee and customer relationships.
- Hire, educate, motivate, guide and evaluate performance of Service Department staff.
- Plan, analyze and manage department finances through determining shop capacity, services in customer demand, and how department skills match customer requirements in coordination with our Shop Foreman.
- Comprehend, keep current and comply with laws that affect the dealership Service Department.
- Establish processes & standards to ensure customer satisfaction and efficient operations.
- Handle escalated customer concerns.




- Actively participate in annual forecasting and weekly management team meetings.
- Assist with the creation and management of the Service Department annual operating budget.
- Act as liaison with factory representatives.

Essential Skills and Qualifications

- Valid G driver’s license and have and maintain an acceptable safe driving record.
- High School Diploma or College Degree
- 5 -10 years' combined experience in automotive service environment (e.g. manager within an automotive establishment, automotive technician or shop foreman)
- Solid understanding of vehicle mechanics.
- Sound knowledge of cost factors, accounting, profit management and volume assessment.
- Leadership ability and team building skills with a desire to achieve the very best in customer service.
- Ability to foster strong interdepartmental synergy.

Compensation Plan Combination of salary and performance based bonus tied to department performance metrics and objectives, for a total compensation plan between $90,000.00-$110,000.00 per year.

Job Types: Permanent, Full time

Pay: $90,000.00-$110,000.00 per year

Benefits

- Company events
- Disability insurance
- Extended health care
- Life insurance
- RRSP match
- Store discount
- Vision care

📌 Automotive Service Manager (Greater Sudbury)
🏢 Cambrian Ford Sales
📍 Greater Sudbury