About the Sales & Customer Service team Cognizant is a large IT Consulting Firm that leverages up-to-date technologies to transform a variety modern business operations. We are seeking an additional Cantonese Speaking Sales & Customer Service Representative to join our team in Canada. As a Sales & Customer Service Representative, you will make an impact by providing customer service support over the phone and helping customers make purchases.

You will be a valued member of the Customer Service Team and work collaboratively with team members and managers on your team.

Offer

Sales & Sales Support interactions from Customers and Sales Associates (via phone, email, and teams chat) such as general inquiries, feedback, incidents, and order management. Document issues, identify, and take appropriate actions to resolve inquiries including those related to, but not limited to, order entry, order modification, customer billing and payments, pricing, reporting, and customer facing applications. Actively re-direct incoming callers to self-service options A High School Diploma or equivalent At least 2 years of Customer Service experience Must be bilingual in English and Cantonese A self-starter that demonstrates customer service skills.

Ability to select and apply standard policies and procedures.

Preferred skills: what will help you stand out Previous call center experience Based on this role's business requirements, this is a remote position open to qualified applicants in Quebec where our hubs are located. Regardless of your working arrangement, we are here to support a healthy work-life balance though our various wellbeing programs.



We regularly assess market data to ensure we offer a competitive compensation package for our associates.

This position is also eligible for Cognizant's discretionary annual performance-based bonus, as well as benefits that support your physical, mental and financial wellbeing. The working arrangements for this role are accurate as of the date of posting. This may change based on the project you're engaged in, as well as business and client requirements.

Additional employment information Compensation information is accurate as of the date of this posting. Applicants may be required to attend interviews in person or by video conference. Your application and candidacy will not be considered based on race, color, sex, religion, creed, sexual orientation, gender identity, national origin, disability, genetic information, pregnancy, veteran status or any other characteristic protected by federal, state or local laws.

The company is unable to provide employment-based immigration sponsorship for US based positions. If you have a disability that requires reasonable accommodation to search for a job opening or submit an application, please email [email protected] for roles based in the Americas or [email protected] for roles based in India. Cognizant (Nasdaq: CTSH) is an AI Builder and technology services provider, bridging the gap between AI investment and enterprise value by building full-stack AI solutions for our clients.

Our deep industry, process and engineering expertise enables us to build an organization's unique context into technology systems that amplify human potential, drive tangible outcomes and keep global enterprises ahead in a fast-changing world.

📌 Bilingual Cantonese Sales & Customer Service Representative - Remote (Calgary)
🏢 Cognizant Technology Solutions
📍 Calgary