GreenShield is a proudly Canadian, national non-profit health care and insurance organization, driven by our mission of Better Health for All. We believe health care is a right, not a privilege, and we are committed to improving health outcomes, advancing health equity, and building a future where every Canadian can reach their full health and well-being potential. Through our unique integrated payer-provider ("payvider") model, we offer insurance, administer benefits, and pay claims as a ‘payer’ while offering health care services such as mental health, pharmacy, telemedicine, and chronic disease management as a ‘provider’.

As a non-profit social enterprise without shareholders, we reinvest our excess earnings to directly support underserved communities.

Through

GreenShield Cares, we positively impacted the health and well-being of over one million Canadians between 2020 and 2025. What’s driving us now is the commitment to measurably impact an additional three million Canadians by 2030 – across mental health, essential medicines, and chronic disease management – through scalable initiatives that deliver meaningful change in pursuit of our mission of Better Health for All. At GreenShield, our culture is where purpose meets passion and performance.

Our teams work as one to deliver meaningful, measurable impact for the people and communities we serve.

Base Salary: CAD $59,688.00 - 91,109.00 Determined using relevant experience, skills, internal equity and current market data. Health and dental coverage, retirement savings, paid time off and well-being support (up to $10,000 per year for mental health) and competitive time off policy.

Posting disclosures: The Clinical Consultant providesclinical leadership and oversight to a national network of contracted mentalhealth therapists across Canada within a health insurance context. This role supports high standardsof ethical, effective, and evidence-based care through clinical consultation,quality assurance, policy development, stakeholder collaboration, andprofessional development initiatives.



Provide individual and group clinical consultations tocontracted therapists, supporting ethical decision-making, clinical riskmanagement, and best-practice care delivery.

Conduct quality assurance reviews, including evaluation ofclinical documentation, outcome measures, and adherence to regulatory and organizationalstandards. Manage client complaints by coaching therapists throughreflective practice, corrective action, and improvement planning in alignmentwith regulatory and organizational requirements. Develop, review, and update clinical policies and proceduresto ensure alignment with regulatory bodies, professional standards, andorganizational values.

Engage with stakeholders, including organizational andcorporate clients, to ensure mental health services and clinical guidanceprovided to employees are evidence-based, ethical, and aligned with bestpractices. Serve as a clinical subject-matter expert, offering guidanceon complex cases, ethical concerns, dual relationships, and scope-of-practicequestions. Support continuous quality improvement by monitoring trendsin clinical outcomes, complaints, and quality indicators.

Maintain accurate and timely documentationrelated to consultations, quality reviews, and clinical recommendations. Master’s degree in Social Work (MSW), Psychology (MSc) or equivalent graduate-level clinical training. Registered and in valuable standing with a Canadian regulatory body.

Minimum 5 years of clinical experience in mental health care Strong knowledge of clinical ethics, regulatory standards, and trauma-informed practic Experience in clinical consultation, supervision, or quality assurance preferre. Excellent communication, stakeholder engagement,



and coaching skills.

Experience within healthcare, insurance, or large service-delivery systems is an asset Bilingualism (French/English) is required for this role because the incumbent must provide clinical consultation, quality assurance reviews, and ongoing support to French and English-speaking clinicians. This requirement is necessary to meet accreditation obligations and ensure services are available in French and English for the Quebec clinician network. Because that’s what it takes to create better health for all.

Being intentionally inclusive of diverse backgrounds, perspectives and experiences will enhance our company culture to positively impact how we support our communities. A career at GreenShield isn’t just about personal achievements, it's about making adifference together. Here’s to Better Health for All!

Proficiency in English is required for this position. As part of this role, you will be required to communicate with colleagues or customers who use English as their primary language. By requiring English proficiency for this position, we aim to ensure that our employees can excel in their roles, collaborate, and communicate effectively, and contribute to the success of our organization.

GS supports diversity, equity and inclusion in our teams and communities, and we value the unique contributions made by all. We encourage applications from all candidates and will accommodate needs under human rights legislation throughout all stages of the recruitment and selection process. Providing this information gives GS consent to use your personal information to assess your suitability for specific positions, future opportunities or for your personnel file.

Information may be stored outside of Canada and could be used for aggregate statistical purposes (which uses no personal identification). AI Usage - GreenShield leverages AI to help produce Job Descriptions, and ideate on interview questions. We also leverage AI for interview transcription support. #

📌 BILINGUAL CLINICAL CONSULTANT (MENTAL HEALTH SERVICES) - HYBRID (Montreal)
🏢 Green Shield Canada (GSC)
📍 Montreal