Redion, part of Generali Group, is looking for a Bilingual Customer Service Representative to join our Operations team in Canada. Join our dynamic, fast-moving, international group and help shape the future of care. We are looking for people who truly care who are willing to roll up their sleeves to help others and are energized by being there when it matters most.

We are a company driven by cutting-edge technology and a culture of care. We design insurance solutions and deliver assistance services that make a real difference to people's lives. And just as we are always there for our customers, we are always there for you too.

We will help you build a meaningful career full of purpose, pace and possibility. We are the world's premier care partner, providing the world's leading institutions and their customers and employees with insurance, assistance and prevention services that free them to make the most of every moment. Our roots in assistance, and long history in insurance, have shaped a culture of care and innovation that sets us apart.

Unlike major insurers, we are a fast-paced, agile and growing organization. We believe it helps them take initiative, make quicker decisions, and build real, enduring relationships and effective solutions. We keep our structure streamlined and deploy industry-leading technology so our people can act faster, and with greater agility, to help our customers.





Care is at the heart of who we are and extends far beyond just our customers. We are one, international team — shaped and enhanced by the many cultures and perspectives we represent.

And we also care for our planet: taking pride in our industry-leading initiatives towards building a sustainable business. Provide service to clients with existing policies as well as assist in recent business generation. Provide support to our sales team in maintaining and growing servicing of existing policies profitable books of Travel Insurance Takes personal accountability for delivering superior client experience including effective problem solving.

Assist in other claims areas when required. Post secondary education. Knowledge of travel insurance products.

Language Requirement: Fluency in French.

Hours of Work: Monday to Friday, 8am-8pm (two shifts).

Vacancy: 1 full time position (replacement role) Redion supports all accommodation requests from applicants with disabilities; Artificial Intelligence (AI) Usage Disclosure: Please note that our recruitment process may involve the use of artificial intelligence (AI) or automated tools to assist in screening, assessing, and selecting applicants. These technologies are used to enhance efficiency, ensure consistency, and support fair decision-making. All AI-assisted evaluations are conducted in accordance with applicable privacy and employment regulations.

📌 Bilingual Customer Service Associate - Spanish/English (Toronto)
🏢 Europ Assistance Canada
📍 Toronto