Are you passionate about helping people and delivering excellent customer experiences? As a Customer Service Representative at MSH International, you will be the first point of contact for clients seeking information about our travel and health insurance products and services. In this role, you will assist customers through phone, email, live chat, and social media, answering questions, resolving concerns, and guiding them through the insurance process.

You'll play an important role in building customer trust, providing expert support, and helping clients find the coverage that best meets their needs. To succeed in this position, you'll need strong communication skills, a customer-first mindset, and the ability to solve problems efficiently in a fast-paced setting. Support clients and travellers by providing information about MSH International's travel insurance products and services.

Respond to customer inquiries through phone, email, live chat, and other communication channels. Explain insurance coverage, policy benefits, eligibility requirements, and policy features in a clear and easy-to-understand manner. Assess customer needs and recommend suitable insurance products and solutions.

Interpret insurance terminology and policy wording, helping customers understand their coverage options. Process quotes, applications, and sales using multiple online systems simultaneously. Guide customers through the application, purchase, and confirmation processes.

Maintain accurate and up-to-date customer records within the CRM system. Provide prompt, professional, and knowledgeable support while delivering an exceptional customer experience. Resolve customer concerns efficiently and within established service standards.





Contribute to customer retention by promoting confidence in MSH International's products and services. High school diploma or equivalent. Excellent verbal and written communication skills in English & French Strong customer service and interpersonal skills.

Solid problem-solving and troubleshooting abilities. Proficiency with Microsoft Office applications, including Word and Excel. Previous customer service, call centre, or customer support experience.

Experience working with CRM systems.

Experience in the insurance, travel, healthcare, or financial services industry. Bilingualism (English/French) is considered a strong asset. Why Join MSH International? At MSH International, you'll have the opportunity to make a real difference in the lives of travellers and clients worldwide. You'll join a collaborative, customer-focused team where your expertise, problem-solving skills, and commitment to service excellence will be valued and rewarded.

Salary Range: 45k CAD annually + Variable Bonus (Final compensation will reflect the candidate's experience, skills, and qualifications) Flexible hybrid work setup Employee assistance program Wellness spending account Minimum 3 weeks vacation (plus generous sick and flex days) We welcome applications from all qualified individuals regardless of race, ancestry, color, ethnic origin, citizenship, creed, sex, sexual orientation, gender identity or expression, age, record of offences, marital status, family status, or disability. If you require accommodation at any stage of the recruitment process, please reach out. We will work with you in accordance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act (AODA).

In accordance with Ontario's Working for Workers Four Act, 2024, MSH confirms that artificial intelligence tools may be used in the recruitment and selection process for this position. #

📌 Bilingual Customer Service Associate - Spanish/English (Toronto)
🏢 MSH Americas - DIOT-SIACI Group
📍 Toronto