Elevate your career at MCI as a Bilingual Customer Service Representative, where you will support inbound calls and assist clients effectively. Join a supportive setting that prioritizes your growth and customer satisfaction. This position involves engaging with a diverse range of customers, addressing inquiries, troubleshooting basic issues, and providing assistance while representing top global brands.

Strong communication skills and a positive mindset are essential as you work with both commercial clients and public sector programs. Key Responsibilities:

- Handle inbound and outbound customer contacts professionally
- Listen actively to understand and solve customer needs
- Use internal tools for account management and inquiries
- Identify sales opportunities and promote products
- Escalate complex issues effectively to management Requirements:
- Minimum 18 years of age
- High school diploma or equivalent
- Proficient in written and verbal communication
- Ability to type 20+ words per minute
- Experience with Microsoft Office Suite Bring your communication skills and customer-centric approach to MCI and help shape remarkable customer experiences.

📌 Bilingual Customer Service Associate - Spanish/English (Sydney)
🏢 The Sydney Call Centre
📍 Sydney